How To Fix CRM_Q3108 - Errors occurred during update of long texts

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_Q3 - QM Master Data Messages: Catalogs

• Message number: 108

• Message text: Errors occurred during update of long texts

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

No long texts were posted.

How to fix this error?

Please contact your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_Q3108 - Errors occurred during update of long texts ?

  The SAP error message CRM_Q3108, which indicates that "Errors occurred during update of long texts," typically arises in the context of updating or saving long text fields in the SAP CRM system. This error can occur for various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes:
  
  Data Format Issues: The long text being entered may contain invalid characters or formatting that the system cannot process.
  Database Locking: If another process is accessing the same data, it may lead to a locking situation, preventing the update.
  Authorization Issues: The user may not have the necessary permissions to update long texts in the CRM system.
  Technical Errors: There may be underlying technical issues, such as problems with the database or inconsistencies in the data model.
  System Configuration: Incorrect configuration settings in the CRM system can lead to issues when handling long texts.
  
  Solutions:
  
  Check Data Input: Ensure that the long text being entered does not contain any invalid characters or formatting. Clean up the text if necessary.
  Review Authorizations: Verify that the user has the appropriate authorizations to update long texts. This can be done by checking the user's roles and permissions in the SAP system.
  Database Lock Check: Use transaction codes like SM12 to check for any locks on the database that might be preventing the update. If locks are found, you may need to wait for them to be released or contact the user who holds the lock.
  Error Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the update process.
  System Configuration Review: Consult with your SAP Basis or technical team to review the system configuration related to long text handling.
  Reprocessing: If the error occurred during a batch process, consider reprocessing the data after addressing the underlying issues.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates that resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), SLG1 (Application Log), and SM12 (Lock Entries) for troubleshooting.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Documentation: Review SAP documentation related to long text handling in CRM for best practices and guidelines.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to your SAP support team or consult with SAP directly for further assistance.