How To Fix CRM_Q3098 - An error occurred during printing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_Q3 - QM Master Data Messages: Catalogs

• Message number: 098

• Message text: An error occurred during printing

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Long text processing was canceled.

How to fix this error?

Please contact your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_Q3098 - An error occurred during printing ?

  The SAP error message CRM_Q3098, which states "An error occurred during printing," typically indicates that there is an issue with the printing process in the SAP Customer Relationship Management (CRM) system. This error can arise from various causes, and the solutions may vary depending on the specific circumstances. Here are some common causes and potential solutions:
  Causes:
  
  Printer Configuration Issues: The printer may not be properly configured in the SAP system or may not be connected correctly.
  Output Device Settings: The output device settings in SAP may not match the printer's capabilities or may be incorrectly set up.
  Network Issues: There may be network connectivity problems between the SAP system and the printer.
  Document Format Issues: The document being printed may be in a format that the printer cannot handle.
  Authorization Issues: The user may not have the necessary authorizations to print documents.
  SAP Spool Issues: There may be issues with the SAP spool system, such as a full spool queue or errors in the spool request.
  
  Solutions:
  
  
  Check Printer Configuration:
  
  Ensure that the printer is correctly configured in the SAP system (transaction SPAD).
  Verify that the printer is online and accessible.
  
  
  
  Review Output Device Settings:
  
  Go to transaction SPAD and check the settings for the output device being used.
  Ensure that the device type and other parameters are correctly set.
  
  
  
  Test Network Connectivity:
  
  Check the network connection between the SAP system and the printer.
  Ensure that the printer is reachable from the SAP server.
  
  
  
  Check Document Format:
  
  Verify that the document format being printed is supported by the printer.
  If necessary, change the output format in the print settings.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to print documents.
  Check the user roles and permissions in the SAP system.
  
  
  
  Monitor SAP Spool Requests:
  
  Use transaction SP01 to monitor spool requests and check for any errors.
  If the spool queue is full, consider deleting old spool requests or increasing the spool capacity.
  
  
  
  Check for System Errors:
  
  Review system logs (transaction SM21) for any related errors that may provide more context about the issue.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SP01: Spool Request Management
  SM21: System Log
  
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the CRM_Q3098 error in your SAP system.