How To Fix CRM_Q3097 - Long text ID used is not allowed by the system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_Q3 - QM Master Data Messages: Catalogs

• Message number: 097

• Message text: Long text ID used is not allowed by the system

What causes this issue?

An internal error occurred while the long text was being processed.

System Response

Long text processing was canceled.

How to fix this error?

Please contact your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_Q3097 - Long text ID used is not allowed by the system ?

  The SAP error message CRM_Q3097, which states "Long text ID used is not allowed by the system," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the long text ID being used in a transaction or process. This error can arise due to several reasons, including configuration issues, incorrect long text IDs, or restrictions set in the system.
  Causes:
  
  Invalid Long Text ID: The long text ID being referenced may not be valid or may not exist in the system.
  Configuration Issues: The system may be configured to restrict certain long text IDs, leading to this error when an attempt is made to use them.
  Authorization Issues: The user may not have the necessary authorizations to access or use the specified long text ID.
  Data Inconsistencies: There may be inconsistencies in the data that are causing the system to reject the long text ID.
  
  Solutions:
  
  Check Long Text ID: Verify that the long text ID being used is correct and exists in the system. You can do this by checking the relevant configuration or master data.
  Review Configuration: Check the configuration settings in the SAP system to ensure that the long text ID is allowed. This may involve looking at the customizing settings for long texts in CRM.
  User Authorizations: Ensure that the user has the necessary authorizations to access and use the long text ID. This may require coordination with your SAP security team.
  Data Validation: Validate the data being processed to ensure there are no inconsistencies or errors that could lead to this issue.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or updates that may apply to your version of SAP CRM.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message. SAP Notes often provide fixes or workarounds for known issues.
  Transaction Codes: Familiarize yourself with transaction codes related to long text management in SAP, such as SO10 (for text management) or CRM-specific transactions.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the cause of the CRM_Q3097 error and implement a suitable solution.