How To Fix CRM_PSCDCMP_COBJ032 - Exception periods for inbound correspondence are incorrect

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PSCDCMP_COBJ -

• Message number: 032

• Message text: Exception periods for inbound correspondence are incorrect

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PSCDCMP_COBJ032 - Exception periods for inbound correspondence are incorrect ?

  The SAP error message CRM_PSCDCMP_COBJ032 indicates that there is an issue with the exception periods for inbound correspondence in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system detects that the defined exception periods for processing inbound correspondence do not align with the expected configuration or business rules.
  Cause:
  
  Configuration Issues: The exception periods for inbound correspondence may not be correctly configured in the system. This could be due to incorrect settings in the customizing (SPRO) or missing entries in the relevant tables.
  Data Inconsistencies: There may be inconsistencies in the data related to the correspondence periods, such as overlapping periods or periods that do not cover the required time frame.
  Business Rules Violations: The inbound correspondence may not meet the defined business rules or criteria set for processing, leading to the error.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the relevant customizing settings in SPRO (SAP Reference IMG).
  Look for the settings related to inbound correspondence and exception periods.
  Ensure that the exception periods are defined correctly and that there are no overlaps or gaps.
  
  
  
  Review Exception Periods:
  
  Go to the transaction code where you can view or maintain exception periods (e.g., transaction CRMD_ORDER).
  Verify that the periods are set up correctly and that they align with the business requirements.
  
  
  
  Data Validation:
  
  Check the data entries related to inbound correspondence to ensure that they are valid and consistent.
  Look for any entries that may violate the defined exception periods.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to inbound correspondence and exception periods for any specific guidelines or requirements.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the error no longer occurs and that the inbound correspondence is processed correctly.
  
  
  
  Seek Support:
  
  If the issue persists, consider reaching out to SAP support or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be involved in managing inbound correspondence.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that can resolve the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.