How To Fix CRM_PS_SUPR012 - SuPr: Status 'SUPR' could not be set

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SUPR - PS: Message Class for Successor Processing

• Message number: 012

• Message text: SuPr: Status 'SUPR' could not be set

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SUPR012 - SuPr: Status 'SUPR' could not be set ?

  The SAP error message CRM_PS_SUPR012, which states "SuPr: Status 'SUPR' could not be set," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to set a status that is not allowed for a particular business object or transaction. The status 'SUPR' refers to a specific status in the SAP system, often related to the status management of service requests or projects.
  Causes:
  
  Status Configuration: The status 'SUPR' may not be configured correctly in the system. This could be due to missing authorizations or incorrect status transitions defined in the status profile.
  Business Object Restrictions: The business object you are trying to change may not allow the transition to the 'SUPR' status due to its current status or other business rules.
  Authorization Issues: The user attempting to set the status may not have the necessary authorizations to change the status of the object.
  Incomplete Data: Required fields or data may be missing, preventing the status change.
  Custom Logic: There may be custom logic (user exits, BAdIs) that restricts the status change based on certain conditions.
  
  Solutions:
  
  Check Status Profile: Review the status profile associated with the business object to ensure that the 'SUPR' status is correctly defined and that the transitions to and from this status are allowed.
  Review Authorizations: Ensure that the user has the necessary authorizations to change the status. This can be checked in transaction SU53 or by consulting with your security team.
  Validate Data: Ensure that all required fields are filled out correctly and that the business object is in a state that allows the transition to 'SUPR'.
  Consult Documentation: Check the SAP documentation or help files for any specific requirements or restrictions related to the 'SUPR' status.
  Debugging: If the issue persists, consider debugging the process to identify any custom logic that may be preventing the status change.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to view the details of the business object and its current status.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Community Forums: SAP Community and other forums can be helpful for finding similar issues faced by other users and their solutions.
  
  If the problem continues after trying the above solutions, it may be beneficial to involve your SAP Basis or technical team for further investigation.