How To Fix CRM_PS_CAP012 - Direct navigation to detail screen is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 012

• Message text: Direct navigation to detail screen is not possible

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

You cannot navigate directly to the detail screen. To call a detail
screen, you must select a row in the higher-level screen, and
double-click to navigate to the related detail screen.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP012 - Direct navigation to detail screen is not possible ?

  The SAP error message CRM_PS_CAP012, which states "Direct navigation to detail screen is not possible," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access a detail screen directly without the necessary context or data being available. This can happen for several reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  
  Missing Context: The user may be trying to access a detail screen without having the required context or data loaded. For example, if the system expects a specific object or transaction to be selected first, and it is not, this error can occur.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the detail screen, leading to the inability to navigate directly.
  
  
  System Configuration: There may be configuration issues in the CRM system that prevent the detail screen from being accessed directly.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the user interface or backend processing.
  
  
  Solutions:
  
  
  Check Context: Ensure that you are navigating from the correct screen or transaction that provides the necessary context. For example, make sure you have selected the relevant object (like a business partner, opportunity, etc.) before trying to access the detail screen.
  
  
  Review Authorizations: Verify that you have the appropriate authorizations to access the detail screen. You may need to consult with your system administrator or security team to ensure your user role has the necessary permissions.
  
  
  System Configuration: If you suspect a configuration issue, consult with your SAP Basis or CRM configuration team to review the settings related to the navigation and detail screens.
  
  
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  
  User Training: Sometimes, the issue may arise from a lack of understanding of the navigation paths within the CRM system. Providing additional training or documentation to users can help mitigate this issue.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or updates related to the CRM_PS_CAP012 error. SAP frequently releases notes that address known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes in CRM that may help in navigating to the desired screens correctly.
  User Documentation: Review user manuals or documentation specific to your organization's CRM implementation for guidance on proper navigation.
  
  By addressing the potential causes and following the suggested solutions, you should be able to resolve the CRM_PS_CAP012 error and successfully navigate to the desired detail screen.