How To Fix CRM_PS_CAP010 - Case type determination strategies do not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 010

• Message text: Case type determination strategies do not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP010 - Case type determination strategies do not exist ?

  The SAP error message CRM_PS_CAP010, which states "Case type determination strategies do not exist," typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to determine the appropriate case type for a particular transaction or process. This can happen for various reasons, often related to configuration settings.
  Cause:
  
  Missing Configuration: The most common cause is that the case type determination strategies have not been configured in the system. This means that the system does not know how to classify the case based on the criteria provided.
  Incorrect Settings: There may be incorrect or incomplete settings in the case type determination strategy configuration.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the case type determination settings.
  Data Issues: If the data being processed does not meet the criteria defined for case type determination, the system may not be able to find a match.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Customer Relationship Management > Service > Service Order Management > Define Case Type Determination.
  Ensure that the case type determination strategies are defined correctly. You may need to create or modify existing strategies based on your business requirements.
  
  
  
  Define Case Types:
  
  Ensure that the relevant case types are defined in the system. This can be done in the same configuration area where you define determination strategies.
  
  
  
  Review Determination Criteria:
  
  Check the criteria used for determining the case type. Ensure that the criteria are relevant and correctly set up to match the incoming data.
  
  
  
  Test the Configuration:
  
  After making changes, test the configuration by trying to create a case that should trigger the determination strategy. Monitor the system behavior to ensure that the correct case type is being assigned.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify case type determination settings.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for additional guidance on configuring case type determination strategies.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO for configuration and CRMD_ORDER for managing service orders and cases.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues or bugs related to case type determination.
  Support: If the issue persists after checking the configuration, consider reaching out to SAP support or consulting with an SAP expert who specializes in CRM.
  
  By following these steps, you should be able to resolve the CRM_PS_CAP010 error and ensure that case type determination works as intended in your SAP CRM system.