How To Fix CRM_PS_CAP011 - Partner mapping or case type determ. not needed for type 'predecessor'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 011

• Message text: Partner mapping or case type determ. not needed for type 'predecessor'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP011 - Partner mapping or case type determ. not needed for type 'predecessor' ?

  The SAP error message CRM_PS_CAP011 indicates that there is an issue with partner mapping or case type determination for a specific type of case, in this instance, a "predecessor" case. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with service processes or project systems.
  Cause:
  
  Incorrect Configuration: The error often occurs due to incorrect or missing configuration in the partner determination procedure or case type settings. The system is unable to find the necessary mapping for the specified case type.
  Case Type Not Defined: The case type for the predecessor may not be defined correctly in the system, or it may not be set up to require partner mapping.
  Missing Partner Functions: The partner functions that are expected for the predecessor case type may not be defined or may be incorrectly configured.
  Inconsistent Data: There may be inconsistencies in the data related to the case type or partner functions.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings for partner determination in the SAP CRM system.
  Ensure that the partner determination procedure is correctly assigned to the case type in question.
  Verify that the predecessor case type is set up to require partner mapping if that is the intended behavior.
  
  
  
  Review Case Type Settings:
  
  Navigate to the case type settings in the CRM system.
  Ensure that the predecessor case type is defined correctly and that all necessary parameters are set.
  
  
  
  Define Partner Functions:
  
  Check if the required partner functions for the predecessor case type are defined in the system.
  If not, create or adjust the partner functions as necessary.
  
  
  
  Data Consistency Check:
  
  Review the data associated with the predecessor case type to ensure there are no inconsistencies or missing entries.
  If necessary, run data consistency checks or reports to identify any issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to partner determination and case type configuration for additional guidance.
  
  
  
  Testing:
  
  After making the necessary changes, test the scenario again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to partner determination and case management, such as SPRO for configuration.
  User Roles: Ensure that the user has the appropriate roles and authorizations to access and modify partner determination settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP expert or reach out to SAP support for further assistance.