How To Fix CRM_PS_APPLICATION128 - Benefit program is not the same in the decision flow

CRM_PS_APPLICATION128 - Overview

• Message type: E = Error

• Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package

• Message number: 128

• Message text: Benefit program is not the same in the decision flow

What causes this issue?

The social service plan (SSP) that you are currently working on is not
assigned to the same benefit program as its predecessor SSP.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Check your customer exits and Customizing settings.

Error message extract from SAP system. Copyright SAP SE.

CRM_PS_APPLICATION128 - Details

• The SAP error message CRM_PS_APPLICATION128, which states "Benefit program is not the same in the decision flow," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an inconsistency in the benefit programs being referenced in a decision flow, particularly in the context of promotions, pricing, or benefits management.
  
  Cause:
  
  Inconsistent Benefit Programs: The error usually arises when different benefit programs are being used in the decision flow, which are not aligned or compatible with each other.
  
  Configuration Issues: There may be configuration issues in the benefit program settings or in the decision flow logic that leads to this inconsistency.
  Data Entry Errors: Incorrect data entry or selection of benefit programs in the transaction can also lead to this error.
  Versioning Issues: If there are multiple versions of benefit programs, the system may be referencing different versions in the decision flow.
  
  
  Solution:
  
  Review Benefit Programs: Check the benefit programs being used in the