How To Fix CRM_PS_APPLICATION128 - Benefit program is not the same in the decision flow

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package

• Message number: 128

• Message text: Benefit program is not the same in the decision flow

What causes this issue?

The social service plan (SSP) that you are currently working on is not
assigned to the same benefit program as its predecessor SSP.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Check your customer exits and Customizing settings.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_APPLICATION128 - Benefit program is not the same in the decision flow ?

  The SAP error message CRM_PS_APPLICATION128, which states "Benefit program is not the same in the decision flow," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an inconsistency in the benefit programs being referenced in a decision flow, particularly in the context of promotions, pricing, or benefits management.
  Cause:
  
  Inconsistent Benefit Programs: The error usually arises when different benefit programs are being used in the decision flow, which are not aligned or compatible with each other.
  Configuration Issues: There may be configuration issues in the benefit program settings or in the decision flow logic that leads to this inconsistency.
  Data Entry Errors: Incorrect data entry or selection of benefit programs in the transaction can also lead to this error.
  Versioning Issues: If there are multiple versions of benefit programs, the system may be referencing different versions in the decision flow.
  
  Solution:
  
  Review Benefit Programs: Check the benefit programs being used in the decision flow. Ensure that they are consistent and compatible with each other.
  Configuration Check: Review the configuration settings for the benefit programs in the SAP system. Ensure that they are set up correctly and that there are no discrepancies.
  Data Validation: Validate the data entries in the transaction to ensure that the correct benefit programs are being selected.
  Decision Flow Logic: Examine the logic of the decision flow to ensure that it is correctly referencing the intended benefit programs.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on configuring and managing benefit programs and decision flows.
  Testing: After making changes, conduct thorough testing to ensure that the error does not recur and that the decision flow operates as expected.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on resolving it.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRM_ORDER, CRM_PRICING) that may help in troubleshooting and managing benefit programs.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.