How To Fix CRM_PS_APPLICATION127 - Calculation of data is ongoing. Click this message to refresh the data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package

• Message number: 127

• Message text: Calculation of data is ongoing. Click this message to refresh the data

What causes this issue?

Data exchange for the current business transaction is still ongoing
between SAP ERP and SAP CRM. The calculation data that is currently
displayed may not be up-to-date.
This situation occurs if a social service plan or a social deduction
plan is still being processed by SAP ERP in the background ("offline")
mode.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Click this message to refresh the data displayed.
If the business transaction data is still being processed by SAP ERP,
this message appears again. As soon the data is up-to-date, the message
disappears.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_APPLICATION127 - Calculation of data is ongoing. Click this message to refresh the data ?

  The SAP error message "CRM_PS_APPLICATION127: Calculation of data is ongoing. Click this message to refresh the data" typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is processing data calculations, and the user attempts to access or refresh the data before the calculations are complete.
  Cause:
  
  Ongoing Calculations: The primary cause of this message is that the system is currently performing calculations related to project systems (PS) or other related data. This could be due to complex data processing, such as aggregating data, calculating costs, or updating project statuses.
  System Load: High system load or performance issues can also lead to delays in data processing, causing the message to appear.
  Long-running Processes: If there are long-running background jobs or reports that are still executing, this can prevent the completion of the calculations.
  
  Solution:
  
  Wait for Completion: The simplest solution is to wait for the ongoing calculations to complete. The system will automatically refresh the data once the calculations are done.
  Refresh Manually: After waiting for a reasonable amount of time, you can click on the message itself to refresh the data manually. This may prompt the system to check if the calculations are complete and update the display accordingly.
  Check Background Jobs: If the message persists for an extended period, check the status of any background jobs that may be running. You can do this using transaction codes like SM37 to monitor job statuses.
  System Performance: If the issue is related to system performance, consider discussing with your IT team or SAP Basis team to analyze system performance and optimize it if necessary.
  Error Logs: Check for any error logs or dumps that might indicate underlying issues with the calculations or data processing.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SM21 (System Log), and ST22 (Dump Analysis) to troubleshoot further.
  SAP Notes: Look for SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  User Training: Ensure that users are trained to understand that this message indicates ongoing processing and that they should avoid interrupting the process unless necessary.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.