How To Fix CRM_PS_APPLICATION123 - Social service plan data was not read successfully. Click to refresh

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package

• Message number: 123

• Message text: Social service plan data was not read successfully. Click to refresh

What causes this issue?

Data exchange for the current business transaction is still ongoing
between SAP ERP and SAP CRM. The data that is currently displayed is
not up-to-date.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Click this message to refresh the data displayed.
If the business transaction data is still being processed by SAP ERP,
this message appears again. As soon the data is up-to-date, the message
disappears.
If the refresh does not solve the issue, please contact your system
administrator.

Procedure for System Administrators

For more information, see the backend application log (object = "PSSC",
subobject = "SXP_RFC").

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_APPLICATION123 - Social service plan data was not read successfully. Click to refresh ?

  The SAP error message "CRM_PS_APPLICATION123: Social service plan data was not read successfully. Click to refresh" typically indicates an issue with retrieving or displaying social service plan data in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, including data inconsistencies, system configuration issues, or temporary system glitches.
  Possible Causes:
  
  Data Inconsistencies: There may be missing or corrupted data in the social service plan records.
  Authorization Issues: The user may not have the necessary permissions to access the social service plan data.
  System Configuration: Incorrect configuration settings in the CRM system could lead to issues in data retrieval.
  Temporary System Glitch: Sometimes, the system may experience temporary issues that can be resolved by refreshing the data.
  Network Issues: Connectivity problems between the client and the server can also lead to data retrieval failures.
  
  Solutions:
  
  Refresh the Data: As suggested in the error message, try clicking the refresh button to reload the data. This can resolve temporary glitches.
  Check Data Integrity: Verify the integrity of the social service plan data in the database. Look for any missing or corrupted records.
  Review User Permissions: Ensure that the user has the appropriate authorizations to access the social service plan data.
  Check System Configuration: Review the configuration settings related to social service plans in the CRM system. Ensure that all necessary settings are correctly configured.
  Consult Logs: Check the system logs for any additional error messages or warnings that could provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  Documentation: Review the SAP CRM documentation for information on social service plans and data management.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the error message.