How To Fix CRM_PS_APPLICATION124 - Social service plan could not be saved successfully

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package

• Message number: 124

• Message text: Social service plan could not be saved successfully

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Please contact your system administrator.

Procedure for System Administrators

Detailled information can be found in the backend application log
(object = "PSSC", subobject = "SXP_RFC")

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_APPLICATION124 - Social service plan could not be saved successfully ?

  The SAP error message "CRM_PS_APPLICATION124: Social service plan could not be saved successfully" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with social service planning. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  
  Data Validation Issues: The data entered in the social service plan may not meet the required validation rules. This could include missing mandatory fields, incorrect data formats, or invalid values.
  
  
  Authorization Issues: The user may not have the necessary authorizations to save the social service plan. This can happen if the user role does not have the required permissions.
  
  
  System Configuration: There may be configuration issues in the SAP system that prevent the saving of the social service plan. This could include missing customizing settings or incorrect integration with other modules.
  
  
  Technical Errors: There could be underlying technical issues, such as database connectivity problems, system performance issues, or bugs in the SAP software.
  
  
  Business Logic Errors: The business logic defined in the system may not allow the saving of the plan due to certain conditions not being met.
  
  
  Solutions:
  
  
  Check Data Entry: Review the data entered in the social service plan for completeness and correctness. Ensure that all mandatory fields are filled out and that the data adheres to the required formats.
  
  
  Review Authorizations: Verify that the user has the necessary authorizations to create or modify social service plans. This may involve checking user roles and permissions in the SAP system.
  
  
  Consult Configuration Settings: Work with your SAP Basis or configuration team to ensure that all necessary settings for social service planning are correctly configured in the system.
  
  
  Check for System Errors: Look at the system logs (transaction SLG1) for any error messages or warnings that could provide more context about the issue. This can help identify if there are technical problems affecting the saving process.
  
  
  Test in a Different Environment: If possible, try to replicate the issue in a development or test environment to see if the problem persists. This can help determine if the issue is specific to the current environment.
  
  
  Contact SAP Support: If the issue cannot be resolved through the above steps, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_DNO_MONI, or others that may be used in the context of social service planning.
  Documentation: Review SAP documentation and notes related to social service planning and error handling in CRM.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By systematically addressing the potential causes and following the suggested solutions, you should be able to resolve the error and successfully save the social service plan.