How To Fix CRM_PS_APPLICATION121 - Gross payment calculation was not executed successfully

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package

• Message number: 121

• Message text: Gross payment calculation was not executed successfully

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Please contact your system administrator.

Procedure for System Administrators

Detailled information can be found in the backend application log
(object = "PSSC", subobject = "SXP_RFC")

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_APPLICATION121 - Gross payment calculation was not executed successfully ?

  The SAP error message "CRM_PS_APPLICATION121: Gross payment calculation was not executed successfully" typically occurs in the context of SAP CRM (Customer Relationship Management) and can be related to issues in the payment processing or billing functions. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Configuration Issues: There may be incorrect or incomplete configuration settings in the payment processing or billing area.
  Missing Data: Required data for the gross payment calculation may be missing or incorrect, such as customer master data, contract details, or pricing conditions.
  Authorization Issues: The user may not have the necessary authorizations to execute the payment calculation.
  System Errors: There could be a temporary system error or inconsistency in the database that is preventing the calculation from being executed.
  Custom Code: If there are custom enhancements or modifications in the payment processing logic, they may be causing the error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings related to payment processing in the SAP system. Ensure that all necessary settings are correctly configured.
  Validate Data: Check the relevant master data and transaction data for completeness and accuracy. Ensure that all required fields are filled out correctly.
  Review Authorizations: Verify that the user executing the payment calculation has the necessary authorizations. You may need to consult with your SAP security team.
  Analyze Logs: Check the application logs (transaction SLG1) for more detailed error messages or warnings that could provide additional context for the failure.
  Test in a Development Environment: If you suspect custom code is causing the issue, test the payment calculation in a development or quality assurance environment to isolate the problem.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_BILLING, or others related to payment processing.
  Documentation: Review SAP documentation related to payment processing and billing in CRM for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the "CRM_PS_APPLICATION121" error message.