How To Fix CRM_PS_APPLICATION120 - Gross entitlement calculation was not executed successfully

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package

• Message number: 120

• Message text: Gross entitlement calculation was not executed successfully

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Please contact your system administrator.

Procedure for System Administrators

Detailled information can be found in the backend application log
(object = "PSSC", subobject = "SXP_RFC")

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_APPLICATION120 - Gross entitlement calculation was not executed successfully ?

  The SAP error message "CRM_PS_APPLICATION120: Gross entitlement calculation was not executed successfully" typically occurs in the context of SAP CRM (Customer Relationship Management) and is related to the calculation of gross entitlements in project systems or service management scenarios. This error can arise due to various reasons, and addressing it usually involves a few steps to identify and resolve the underlying issue.
  Causes:
  
  
  Missing Configuration: The system may not be properly configured for the entitlement calculation process. This could include missing settings in the project or service management configuration.
  
  
  Data Issues: There may be inconsistencies or missing data in the master data or transactional data that the system relies on for the calculation.
  
  
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to perform the entitlement calculation.
  
  
  System Errors: There could be a temporary system error or a bug in the SAP system that is preventing the calculation from being executed.
  
  
  Custom Code: If there are custom enhancements or modifications in the system, they might interfere with the standard entitlement calculation process.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings related to gross entitlement calculations in the SAP system. Ensure that all necessary settings are in place and correctly configured.
  
  
  Validate Data: Check the relevant master data (e.g., customer data, project data) and transactional data for completeness and accuracy. Look for any missing or incorrect entries that could affect the calculation.
  
  
  Review Authorizations: Ensure that the user has the appropriate authorizations to execute the entitlement calculation. You may need to consult with your SAP security team to verify this.
  
  
  Check Logs: Look at the application logs (transaction SLG1) for more detailed error messages or warnings that could provide additional context about why the calculation failed.
  
  
  Test in a Different Environment: If possible, try to replicate the issue in a development or quality assurance environment to see if the problem persists. This can help determine if the issue is specific to the production environment.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message. There may be patches or updates available that resolve the problem.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_PROJECT, or others that may be involved in the entitlement calculation process.
  Documentation: Review SAP documentation related to CRM and project management to understand the entitlement calculation process better.
  User Forums: Check SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.