How To Fix CRM_PS_APPLICATION103 - Social-specific customizing is not maintained for item cat. &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package

• Message number: 103

• Message text: Social-specific customizing is not maintained for item cat. &2

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_PS_APPLICATION103 - Social-specific customizing is not maintained for item cat. &2 ?

  The SAP error message "CRM_PS_APPLICATION103: Social-specific customizing is not maintained for item cat. &2" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the configuration related to social media or social collaboration features for a specific item category.
  Cause:
  This error indicates that the system is unable to find the necessary social-specific customizing settings for the specified item category (represented by &2). This can happen due to:
  
  Missing Customizing Entries: The required social-specific settings for the item category have not been defined in the system.
  Incorrect Item Category: The item category being used may not be correctly set up for social features.
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for social media or social collaboration settings.
  Ensure that the social-specific customizing is maintained for the item category in question. This may involve defining settings for social media integration, social collaboration, or other related features.
  
  
  
  Maintain Item Category:
  
  Verify that the item category is correctly defined and that it has the necessary social-specific settings. You can do this by checking the item category configuration in the CRM system.
  
  
  
  Review Transport Requests:
  
  If the customizing settings were recently transported, check the transport logs for any errors or issues that may have occurred during the transport process. Ensure that all necessary customizing settings were included in the transport request.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to social media integration in CRM for any specific requirements or additional steps that may be necessary.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue through the above steps, consider reaching out to SAP support for assistance. They may provide additional insights or solutions based on the specific configuration of your system.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the IMG) or CRMD_ORDER (to work with CRM orders) to navigate through the settings.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on social-specific customizing.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the error message.