How To Fix CRM_PS_ACTIVITY003 - Multiple GUIDs were found for case &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ACTIVITY - Messages for FM CRM_PS_ACTIVITY_CREATE

• Message number: 003

• Message text: Multiple GUIDs were found for case &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ACTIVITY003 - Multiple GUIDs were found for case &1 ?

  The SAP error message CRM_PS_ACTIVITY003, which states "Multiple GUIDs were found for case &1," typically occurs in the context of SAP Customer Relationship Management (CRM) when the system encounters multiple Global Unique Identifiers (GUIDs) for a specific case. This can happen due to various reasons, such as data inconsistencies, duplicate entries, or issues with the integration of data from different systems.
  Cause:
  
  Data Duplication: There may be duplicate entries in the database for the same case, leading to multiple GUIDs being associated with it.
  Integration Issues: If data is being integrated from multiple sources (e.g., different systems or databases), inconsistencies can arise, resulting in multiple GUIDs for the same case.
  Incorrect Configuration: Misconfiguration in the system settings or data model can lead to the generation of multiple GUIDs for a single case.
  Data Migration Issues: If data was migrated from another system, it’s possible that the migration process did not handle unique identifiers correctly.
  
  Solution:
  
  Identify Duplicates: Use transaction codes like SE16 or SE11 to query the relevant database tables (e.g., CRM_ORDERADM_H) to identify and analyze the duplicate GUIDs associated with the case.
  Data Cleanup: Once duplicates are identified, you may need to clean up the data. This could involve deleting or merging duplicate entries, ensuring that only one GUID remains for the case.
  Check Integration Settings: Review the integration settings and mappings to ensure that data is being transferred correctly and that duplicates are not being created during the process.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error message or related issues.
  System Configuration Review: Review the system configuration to ensure that it is set up correctly to prevent the creation of multiple GUIDs for the same case.
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that no new duplicates are being created.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SE16 (Data Browser), SE11 (Data Dictionary), and CRMD_ORDER (Order Management) to investigate the issue further.
  SAP Documentation: Refer to SAP Help documentation for CRM and data management to understand how GUIDs are generated and managed within the system.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have implemented.
  
  If the problem persists after attempting these solutions, it may be necessary to involve your SAP Basis or technical team for deeper analysis and resolution.