How To Fix CRM_PS_ACTIVITY005 - Case for case GUID &1 is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ACTIVITY - Messages for FM CRM_PS_ACTIVITY_CREATE

• Message number: 005

• Message text: Case for case GUID &1 is locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ACTIVITY005 - Case for case GUID &1 is locked ?

  The SAP error message CRM_PS_ACTIVITY005 indicates that a case (identified by its GUID) is locked, which prevents certain operations from being performed on it. This locking mechanism is typically in place to ensure data integrity and prevent concurrent modifications that could lead to inconsistencies.
  Cause:
  
  Concurrent Access: The case may be locked because another user or process is currently accessing or modifying it.
  System Lock: The system may have placed a lock on the case due to a previous transaction that did not complete successfully.
  User Lock: A specific user may have locked the case for editing, preventing others from making changes.
  Background Jobs: Background jobs or processes that are running may also lock the case while they are executing.
  
  Solution:
  
  Check Lock Entries: Use transaction code SM12 to check for lock entries related to the case GUID. You can filter by the user or the object type to find the specific lock.
  Release Locks: If you identify that a lock is held by a user or process that is no longer active, you can manually release the lock from the SM12 transaction. Be cautious when doing this, as it may lead to data inconsistencies if the other process is still active.
  Wait and Retry: If the case is locked due to another user’s activity, you may need to wait until that user completes their work and releases the lock.
  Check Background Jobs: If a background job is causing the lock, you may need to wait for it to complete or check its status in transaction SM37.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team for assistance. They may have additional tools or insights to help diagnose the problem.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM37: To monitor background jobs.
  SE11: To check the data dictionary for the relevant tables and structures.
  
  
  Documentation: Refer to SAP Help documentation for more details on locking mechanisms and case management in CRM.
  User Permissions: Ensure that the user has the necessary permissions to access and modify the case.
  
  By following these steps, you should be able to identify the cause of the lock and take appropriate action to resolve the issue.