How To Fix CRM_PS_ACTIVITY002 - Case &1 was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ACTIVITY - Messages for FM CRM_PS_ACTIVITY_CREATE

• Message number: 002

• Message text: Case &1 was not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ACTIVITY002 - Case &1 was not found ?

  The SAP error message CRM_PS_ACTIVITY002 indicates that a specific case (or activity) identified by the case number &1 could not be found in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate a case that does not exist or is not accessible due to various reasons.
  Causes:
  
  Incorrect Case Number: The case number you are trying to access may be incorrect or mistyped.
  Case Deletion: The case may have been deleted or archived, making it unavailable in the current context.
  Authorization Issues: The user may not have the necessary permissions to view or access the case.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to the case not being available.
  Incorrect Configuration: There may be configuration issues in the CRM system that prevent the case from being found.
  
  Solutions:
  
  Verify Case Number: Double-check the case number you are using to ensure it is correct.
  Check Case Status: Look into the status of the case to see if it has been deleted or archived. You may need to consult with your system administrator or check the relevant database tables.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the case. This may involve checking user roles and permissions in the SAP system.
  Data Consistency Check: If the system is integrated with other applications, ensure that data synchronization is functioning correctly. You may need to run consistency checks or data reconciliation processes.
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a system-level issue.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to search for cases or activities.
  SAP Notes: Check SAP Notes for any known issues or fixes related to this error message.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.