How To Fix CRM_PROVIDER091 - Consistency check for dates during sales process failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 091

• Message text: Consistency check for dates during sales process failed

What causes this issue?

Dates with the appointment types
Contract Start Date (CONTSTART)
Start of Contract Term (ISTRUNTMBEG)
Start of Contract Time Slice (ISTCONTSRTTS)
have to be consistent.

System Response

Release of sales order is not possible.

How to fix this error?

Check whether the relevant dates are consistent.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER091 - Consistency check for dates during sales process failed ?

  The SAP error message CRM_PROVIDER091, which indicates that a consistency check for dates during the sales process has failed, typically arises in the context of CRM (Customer Relationship Management) transactions. This error can occur when there are inconsistencies in the date fields related to the sales process, such as the start and end dates of a sales order, quotation, or other related documents.
  Causes:
  
  Inconsistent Date Entries: The start date may be later than the end date, or there may be overlaps in date ranges that are not allowed.
  Missing Dates: Required date fields may be left blank, leading to inconsistencies.
  Incorrect Date Formats: The dates may not be in the expected format, causing the system to misinterpret them.
  Business Rules Violations: The dates may violate specific business rules defined in the system, such as lead times or delivery dates.
  Data Migration Issues: If data has been migrated from another system, there may be inconsistencies in the date formats or values.
  
  Solutions:
  
  Check Date Entries: Review the date fields in the transaction to ensure that they are correctly filled out. Make sure that the start date is earlier than the end date.
  Validate Required Fields: Ensure that all mandatory date fields are filled in and that they contain valid values.
  Correct Date Formats: Verify that the dates are in the correct format as expected by the system.
  Review Business Rules: Check the business rules related to the sales process to ensure that the dates comply with any constraints or requirements.
  Data Consistency Check: If the issue arose after a data migration, perform a consistency check on the data to identify and correct any discrepancies.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines related to the CRM module and date handling.
  
  Related Information:
  
  Transaction Codes: You may want to check specific transaction codes related to sales orders, quotations, or CRM activities to identify where the error is occurring.
  SAP Notes: Look for SAP Notes related to CRM_PROVIDER091 for any patches or updates that may address known issues.
  Debugging: If you have access to development tools, you can debug the process to identify the exact point of failure.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth assistance.