How To Fix CRM_PROVIDER086 - Existing card details for &1 do not match the data you entered

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 086

• Message text: Existing card details for &1 do not match the data you entered

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER086 - Existing card details for &1 do not match the data you entered ?

  The SAP error message CRM_PROVIDER086 indicates that there is a mismatch between the existing card details stored in the system and the data that the user has entered. This error typically occurs in the context of payment processing or when managing customer data related to credit cards or other payment methods.
  Cause:
  
  Data Mismatch: The most common cause is that the card details entered (such as card number, expiration date, CVV, etc.) do not match the details that are already stored in the system for the specified card.
  Incorrect Input: The user may have entered incorrect information, such as typos in the card number or wrong expiration dates.
  Card Status: The card may have been marked as inactive or expired in the system, leading to a mismatch.
  System Configuration: There may be issues with the configuration of the payment processing module or integration with external payment gateways.
  
  Solution:
  
  Verify Card Details: Double-check the card details entered by the user. Ensure that all fields are filled out correctly and match the existing records.
  Update Card Information: If the card details have changed (e.g., the user received a new card), update the existing card information in the system to reflect the new details.
  Check Card Status: Ensure that the card is active and not expired. If it is expired, the user may need to provide updated card information.
  Consult Documentation: Review SAP documentation or help resources for any specific guidelines related to the CRM module and payment processing.
  Contact Support: If the issue persists after verifying the details, consider reaching out to your SAP support team or consulting with a technical expert who can investigate further.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing customer data and payment methods.
  User Roles and Permissions: Ensure that the user has the necessary permissions to access and modify payment information.
  Integration with Payment Gateways: If your SAP system is integrated with external payment gateways, check for any issues or discrepancies in the integration settings.
  SAP Notes: Look for any SAP Notes related to CRM_PROVIDER086 for additional insights or patches that may address the issue.
  
  By following these steps, you should be able to resolve the error and ensure that the card details are correctly processed in the SAP system.