How To Fix CRM_PROVIDER060 - Error creating sales order; contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 060

• Message text: Error creating sales order; contact system administrator

What causes this issue?

Error occured while creating an order. No business transaction type is
customized.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please maintain a business transaction type.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER060 - Error creating sales order; contact system administrator ?

  The SAP error message CRM_PROVIDER060 typically indicates an issue encountered while trying to create a sales order in the SAP CRM system. This error can arise from various underlying causes, and resolving it often requires a systematic approach. Here’s a breakdown of potential causes, solutions, and related information:
  Possible Causes
  
  
  Configuration Issues: There may be misconfigurations in the CRM system or in the integration with the backend ERP system (like SAP ECC or S/4HANA).
  
  
  Authorization Problems: The user attempting to create the sales order may not have the necessary authorizations to perform this action.
  
  
  Data Inconsistencies: Missing or incorrect data in the sales order creation process, such as customer master data, material master data, or pricing conditions.
  
  
  System Integration Issues: Problems with the middleware (like SAP PI/PO or SAP Cloud Platform Integration) that connects the CRM system with other systems.
  
  
  Technical Errors: Bugs or issues in the underlying code or custom enhancements that may interfere with the sales order creation process.
  
  
  Business Logic Violations: The sales order may violate certain business rules defined in the system, such as credit limits or product availability.
  
  
  Solutions
  
  
  Check Configuration: Review the configuration settings in the CRM system and ensure that all necessary settings for sales order processing are correctly configured.
  
  
  User Authorizations: Verify that the user has the appropriate roles and authorizations to create sales orders. This can be done through transaction codes like SU01 (User Maintenance) and PFCG (Role Maintenance).
  
  
  Data Validation: Ensure that all required data for the sales order is complete and accurate. Check customer and material master records for any inconsistencies.
  
  
  Review Middleware Logs: If the CRM system is integrated with other systems, check the middleware logs for any errors or issues that may indicate a problem with data transfer.
  
  
  Debugging: If you have access to the development environment, consider debugging the process to identify where the error occurs. This may require the help of a developer.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates.
  
  
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), CRM Order Management transactions, and others that may help in troubleshooting.
  
  
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  
  
  Documentation: Review SAP documentation related to CRM sales order processing for best practices and troubleshooting steps.
  
  
  Testing: If changes are made, ensure to test the sales order creation process in a development or quality assurance environment before applying changes to the production system.
  
  
  By following these steps, you should be able to identify the root cause of the CRM_PROVIDER060 error and implement a suitable solution.