How To Fix CRM_PROVIDER027 - Failed to create contract account

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 027

• Message text: Failed to create contract account

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER027 - Failed to create contract account ?

  The SAP error message CRM_PROVIDER027: Failed to create contract account typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with creating a contract account in the system. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  
  Missing Required Data: The system may require certain mandatory fields to be filled in before a contract account can be created. If any of these fields are missing, the error will occur.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly, preventing the creation of contract accounts.
  
  
  Authorization Issues: The user attempting to create the contract account may not have the necessary permissions or roles assigned to perform this action.
  
  
  Data Consistency Issues: There may be inconsistencies in the data being used to create the contract account, such as invalid customer data or incorrect account types.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the database or connectivity issues with the CRM system.
  
  
  Solutions:
  
  
  Check Required Fields: Review the data being entered to ensure that all mandatory fields are filled out correctly. This includes customer information, account type, and any other relevant details.
  
  
  Review Configuration Settings: Consult with your SAP Basis or configuration team to ensure that the necessary settings for contract account creation are correctly configured in the system.
  
  
  Verify User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to create contract accounts. This can be done through transaction codes like SU01 or PFCG.
  
  
  Data Validation: Validate the data being used for the contract account creation. Ensure that customer master data is complete and accurate, and that there are no inconsistencies.
  
  
  Check System Logs: Review the system logs (transaction SLG1) for any additional error messages or details that may provide more context about the failure.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates that could resolve the issue.
  
  
  Technical Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a technical issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_MAINTAIN, and others that may be involved in contract account management.
  Documentation: Review SAP documentation and user guides related to contract account management in CRM for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By systematically addressing these areas, you should be able to identify the cause of the CRM_PROVIDER027 error and implement an appropriate solution.