How To Fix CRM_PROVIDER015 - Credit evaluation failed due to internal errors

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 015

• Message text: Credit evaluation failed due to internal errors

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER015 - Credit evaluation failed due to internal errors ?

  The SAP error message CRM_PROVIDER015 indicates that a credit evaluation has failed due to internal errors. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when the system attempts to perform a credit check for a customer or transaction, but encounters issues that prevent it from completing the evaluation successfully.
  Causes:
  
  
  Configuration Issues: Incorrect or incomplete configuration of credit management settings in SAP can lead to this error. This includes settings related to credit limits, risk categories, or credit control areas.
  
  
  Master Data Issues: Problems with customer master data, such as missing or incorrect credit-related information (e.g., credit limits, payment terms), can trigger this error.
  
  
  System Errors: Internal system errors, such as issues with the underlying database or application logic, can also cause the credit evaluation to fail.
  
  
  Authorization Issues: Lack of proper authorizations for the user attempting to perform the credit check can lead to failures.
  
  
  Integration Issues: If the credit evaluation is integrated with external systems (e.g., credit bureaus), any issues in the integration can result in this error.
  
  
  Solutions:
  
  
  Check Configuration: Review the credit management configuration in SAP. Ensure that all necessary settings are correctly defined, including credit limits, risk categories, and credit control areas.
  
  
  Validate Master Data: Verify the customer master data for completeness and accuracy. Ensure that all relevant credit information is correctly maintained.
  
  
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages or stack traces that can provide insights into the root cause of the failure.
  
  
  Test Credit Evaluation: Use transaction codes like FD32 (Change Customer Credit Management) to manually test the credit evaluation for specific customers and see if the error can be replicated.
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to perform credit checks. Review the roles and profiles assigned to the user.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to the CRM_PROVIDER015 error.
  
  
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD32, FD33, and SCC4 for credit management and configuration.
  Documentation: Review SAP documentation related to credit management in CRM for best practices and configuration guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_PROVIDER015 error effectively.