How To Fix CRM_PROVIDER014 - External credit check OK

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 014

• Message text: External credit check OK

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER014 - External credit check OK ?

  The SAP error message CRM_PROVIDER014, which states "External credit check OK," typically indicates that the external credit check process has been executed successfully, and there are no issues with the credit check itself. However, this message can sometimes be confusing, as it may not indicate an error but rather a status update regarding the credit check process.
  Cause:
  
  External Credit Check Configuration: The system is configured to perform an external credit check, and this message indicates that the check was completed successfully.
  Integration with Credit Management Systems: The message may arise from integration with third-party credit management systems that validate customer creditworthiness.
  Business Process Flow: The message may be part of a larger business process where the credit check is a prerequisite for further actions, such as order processing or delivery.
  
  Solution:
  
  Review Business Process: Ensure that the business process flow is correctly set up to handle the outcome of the credit check. If further actions are expected after the credit check, verify that they are being triggered correctly.
  Check Configuration: Review the configuration settings for the external credit check in the SAP system. Ensure that the settings align with your business requirements.
  Monitor Integration: If the credit check is integrated with an external system, monitor the integration to ensure that it is functioning correctly and that there are no connectivity issues.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the CRM_PROVIDER014 message and its implications in your context.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates related to this message.
  Transaction Codes: Familiarize yourself with transaction codes related to credit management, such as FD32 (Customer Credit Management) or OVAK (Credit Control Area).
  User Exits and BAdIs: If custom logic is implemented, review any user exits or Business Add-Ins (BAdIs) that may affect the credit check process.
  Testing: Conduct tests to simulate different scenarios and ensure that the credit check behaves as expected under various conditions.
  
  If you are still facing issues or if the message is causing a blockage in your process, it may be beneficial to consult with your SAP support team or a functional consultant specializing in SAP CRM and credit management.