How To Fix CRM_PRODUCT_WARRANTY033 - Warranty &1 is not a customer warranty

CRM_PRODUCT_WARRANTY033 - Overview

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 033

• Message text: Warranty &1 is not a customer warranty

What causes this issue?

You have selected a vendor warranty. However, it is only intended that
customer warranties are processed from here.

System Response

System terminates processing.

How to fix this error?

Check your entry.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CRM_PRODUCT_WARRANTY033 - Details

• The SAP error message CRM_PRODUCT_WARRANTY033 indicates that the warranty you are trying to process is not recognized as a customer warranty in the system. This can occur in various scenarios, such as when attempting to create a service order, warranty claim, or when checking warranty status.
  Cause
  The error can be caused by several factors:
  
  Warranty Type: The warranty you are trying to use may not be defined as a customer warranty in the system. It could be a vendor warranty or another type that is not applicable for customer claims.
  Warranty Status: The warranty might be expired or not active, which means it cannot be used for customer transactions.
  
  Configuration Issues: There may be configuration issues in the warranty management settings that prevent the warranty from being recognized as a customer warranty.
  Incorrect Assignment: The warranty might not be correctly assigned to the customer or the product in question.
  
  Solution
  To resolve the error, you can take