How To Fix CRM_PRODUCT_WARRANTY033 - Warranty &1 is not a customer warranty

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 033

• Message text: Warranty &1 is not a customer warranty

What causes this issue?

You have selected a vendor warranty. However, it is only intended that
customer warranties are processed from here.

System Response

System terminates processing.

How to fix this error?

Check your entry.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY033 - Warranty &1 is not a customer warranty ?

  The SAP error message CRM_PRODUCT_WARRANTY033 indicates that the warranty you are trying to process is not recognized as a customer warranty in the system. This can occur in various scenarios, such as when attempting to create a service order, warranty claim, or when checking warranty status.
  Cause
  The error can be caused by several factors:
  
  Warranty Type: The warranty you are trying to use may not be defined as a customer warranty in the system. It could be a vendor warranty or another type that is not applicable for customer claims.
  Warranty Status: The warranty might be expired or not active, which means it cannot be used for customer transactions.
  Configuration Issues: There may be configuration issues in the warranty management settings that prevent the warranty from being recognized as a customer warranty.
  Incorrect Assignment: The warranty might not be correctly assigned to the customer or the product in question.
  
  Solution
  To resolve the error, you can take the following steps:
  
  
  Check Warranty Type:
  
  Go to the warranty management settings in SAP and verify that the warranty in question is set up as a customer warranty.
  Ensure that the warranty type is correctly defined and linked to the relevant products.
  
  
  
  Verify Warranty Status:
  
  Check the status of the warranty in the system. Ensure that it is active and not expired.
  If the warranty is expired, you may need to renew it or create a new warranty.
  
  
  
  Review Configuration:
  
  Review the configuration settings for warranty management in SAP. Ensure that all necessary settings are correctly configured to recognize customer warranties.
  Check the warranty determination procedure to ensure it is set up correctly.
  
  
  
  Check Customer and Product Assignment:
  
  Ensure that the warranty is correctly assigned to the customer and the product. You can do this by checking the customer master data and the product master data.
  If necessary, reassign the warranty to the correct customer or product.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for warranty management to ensure that you are following the correct procedures.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), or CRM_ORDER for warranty-related transactions.
  User Roles: Ensure that the user has the necessary permissions to access warranty management functions in SAP.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.