How To Fix CRM_PRODUCT_WARRANTY031 - Date type for warranty start is identical to date type for warranty end

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 031

• Message text: Date type for warranty start is identical to date type for warranty end

What causes this issue?

You have entered the same date type for the warranty start and the
warranty end. This can lead to incorrect date calculations.

System Response

System terminates processing.

How to fix this error?

Use different date types for <ls>Warranty Start</> and <ls>Warranty End
</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY031 - Date type for warranty start is identical to date type for warranty end ?

  The SAP error message CRM_PRODUCT_WARRANTY031 indicates that there is an issue with the warranty dates in the system. Specifically, it means that the date type for the warranty start date is identical to the date type for the warranty end date. This typically occurs when the system is trying to process warranty information, and the start and end dates are not set up correctly.
  Cause:
  
  Identical Date Types: The warranty start and end dates are set to the same date type, which is not allowed. For example, if both dates are set to "valid from" or "valid to" without proper differentiation, the system will throw this error.
  Configuration Issues: There may be a configuration issue in the warranty management settings that leads to this error.
  Data Entry Error: During data entry, the user may have inadvertently set the same date for both the start and end of the warranty.
  
  Solution:
  
  Check Warranty Dates: Review the warranty start and end dates in the relevant transaction or configuration. Ensure that the start date is earlier than the end date and that they are set correctly.
  Adjust Date Types: Make sure that the date types for the warranty start and end are correctly defined. They should not be identical. For example, the start date should be set as "valid from" and the end date as "valid to."
  Review Configuration: If the issue persists, check the configuration settings in the warranty management module. Ensure that the settings for warranty types and date handling are correctly configured.
  Data Correction: If the error is due to incorrect data entry, correct the data in the relevant transaction or master data record.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on warranty management and date handling.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_PRODUCT, or others related to warranty management.
  User Roles: Ensure that the user has the appropriate permissions to make changes to warranty data.
  Testing: After making changes, test the warranty processing to ensure that the error does not reoccur.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM and warranty management.