How To Fix CRM_PRODUCT_WARRANTY027 - Warranty start and end are ignored for counter-based warranties

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 027

• Message text: Warranty start and end are ignored for counter-based warranties

What causes this issue?

When maintaining a warranty assignment, you entered the date for the
warranty start and the date for the warranty end. However, the warranty
used only has one counter reference. Dates entered for this type of
warranty are not taken into account by the warranty check.

System Response

System continues processing.

How to fix this error?

Check your entries.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY027 - Warranty start and end are ignored for counter-based warranties ?

  The SAP error message CRM_PRODUCT_WARRANTY027 indicates that the warranty start and end dates are being ignored for counter-based warranties. This typically occurs when you are trying to create or manage warranties in the SAP Customer Relationship Management (CRM) system, specifically for warranties that are based on counters (like usage or time-based counters) rather than fixed dates.
  Cause:
  
  Counter-Based Warranties: The error arises because counter-based warranties do not rely on specific start and end dates. Instead, they are activated based on the usage of a product (e.g., number of cycles, hours of operation, etc.). Therefore, the system ignores any date parameters you may have set.
  Configuration Issues: There may be a misconfiguration in the warranty settings or the product master data that leads to this error.
  Incorrect Warranty Type: The warranty type being used may not support date-based parameters, leading to the system disregarding them.
  
  Solution:
  
  Review Warranty Type: Ensure that you are using the correct warranty type that aligns with your business requirements. If you are working with counter-based warranties, you should not set start and end dates.
  Adjust Warranty Settings: If you need to work with counter-based warranties, focus on defining the counters correctly rather than setting date ranges. Make sure that the counter parameters are properly configured in the warranty management settings.
  Check Product Master Data: Verify the product master data to ensure that it is set up correctly for counter-based warranties. This includes checking the warranty type assigned to the product.
  Consult Documentation: Refer to SAP documentation or help resources for detailed guidance on managing warranties, especially counter-based ones. This can provide insights into best practices and configuration steps.
  
  Related Information:
  
  SAP Notes and Knowledge Base Articles: Check for any relevant SAP Notes or KBA that might address this specific error or provide additional context.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Training and Documentation: Consider training sessions or documentation on warranty management in SAP CRM to better understand how to handle different types of warranties.
  
  By addressing the configuration and understanding the nature of counter-based warranties, you can resolve the error and manage warranties effectively in SAP CRM.