How To Fix CRM_PRODUCT_SALES036 - No data exists in the distribution chain & & for the product &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_SALES - Message Class for Package CRM_PRODUCT_SALES

• Message number: 036

• Message text: No data exists in the distribution chain & & for the product &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_SALES036 - No data exists in the distribution chain & & for the product & ?

  The SAP error message CRM_PRODUCT_SALES036 indicates that there is no data available in the distribution chain for the specified product. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access sales-related information for a product that is not properly configured or does not have relevant data in the distribution chain.
  Causes:
  
  Missing Master Data: The product may not have been created or maintained in the relevant distribution chain.
  Incorrect Distribution Chain: The distribution chain specified may not be valid or may not be set up for the product.
  Data Synchronization Issues: There may be issues with data synchronization between different SAP modules (e.g., between SAP CRM and SAP ERP).
  Authorization Issues: The user may not have the necessary authorizations to view the data for the specified distribution chain and product.
  Inactive or Deleted Data: The data for the product in the specified distribution chain may have been marked as inactive or deleted.
  
  Solutions:
  
  
  Check Product Master Data:
  
  Go to the product master data in SAP and verify that the product exists in the specified distribution chain.
  Ensure that the product is correctly assigned to the distribution chain.
  
  
  
  Verify Distribution Chain Configuration:
  
  Check the configuration of the distribution chain in the system to ensure it is set up correctly.
  Make sure that the distribution chain is active and properly linked to the product.
  
  
  
  Data Synchronization:
  
  If you are using both SAP CRM and SAP ERP, ensure that the data is synchronized between the two systems. You may need to run a data synchronization job or check for any errors in the data transfer process.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access the product data in the specified distribution chain.
  
  
  
  Review Inactive or Deleted Data:
  
  Check if the product or its data in the distribution chain has been marked as inactive or deleted. If so, you may need to reactivate it or create new data.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes or documentation that may address this specific error message. SAP Notes often provide additional insights or patches that can resolve issues.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER, MM03 (for material master), or MM02 (to change material master) to check product and distribution chain data.
  SAP Help Portal: The SAP Help Portal can provide additional documentation and troubleshooting steps related to product master data and distribution chains.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.