How To Fix CRM_PRODUCT_SALES031 - Select a distribution chain

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_SALES - Message Class for Package CRM_PRODUCT_SALES

• Message number: 031

• Message text: Select a distribution chain

What causes this issue?

You want to copy sales data which already exists to other distribution
chains for which sales data has not yet been maintained. However, you
have not selected a distribution chain for which sales data should be
created.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select at least one distribution chain.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_SALES031 - Select a distribution chain ?

  The SAP error message CRM_PRODUCT_SALES031 typically indicates that a distribution chain has not been selected in the context of product sales or distribution in the SAP CRM system. This error often arises when trying to create or modify product-related data without specifying the necessary distribution chain, which is essential for sales and distribution processes.
  Cause:
  
  Missing Distribution Chain: The most common cause of this error is that the user has not selected a distribution chain in the relevant transaction or screen.
  Configuration Issues: There may be issues with the configuration of distribution chains in the system, such as missing or incorrectly set up distribution channels or divisions.
  User Input Error: The user may have overlooked the selection of the distribution chain while entering data.
  
  Solution:
  
  
  Select a Distribution Chain:
  
  Navigate to the relevant screen where the error occurred.
  Look for a field labeled "Distribution Chain" or similar.
  Select the appropriate distribution chain from the dropdown list. Ensure that the distribution chain is valid and active in the system.
  
  
  
  Check Configuration:
  
  If you are an administrator or have access to configuration settings, check the configuration of distribution chains in the SAP system.
  Ensure that the distribution chains are properly defined in the system (transaction codes like OVX5 for distribution channels and OVX6 for divisions can be used).
  
  
  
  User Training:
  
  If this error is common among users, consider providing training or documentation on how to properly select distribution chains when entering product sales data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on the specific transaction or process you are working with.
  
  
  
  Related Information:
  
  Distribution Chain: In SAP, a distribution chain is a combination of a sales organization and a distribution channel. It is essential for managing sales processes and determining pricing, availability, and other sales-related data.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing distribution chains, such as OVX5 (Define Distribution Channels) and OVX6 (Define Divisions).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message, as there may be updates or fixes provided by SAP.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.