How To Fix CRM_PRODUCT_SALES018 - No tax entries found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_SALES - Message Class for Package CRM_PRODUCT_SALES

• Message number: 018

• Message text: No tax entries found

What causes this issue?

No tax entries could be found for the product(s) selected.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the tax data necessary for the sales and distribution of your
products. In the CRM System, this data must correlate with the entries
defined in Customizing for <LS>Taxes</> in
<DS:SIMG.CRM_TAX_GROUP>Define Tax Type/Group for BP/Product</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_SALES018 - No tax entries found ?

  The SAP error message CRM_PRODUCT_SALES018: No tax entries found typically occurs in the context of sales order processing or product-related transactions in SAP CRM (Customer Relationship Management). This error indicates that the system could not find any tax entries for the product or service being processed, which is necessary for calculating the tax amount.
  Causes:
  
  Missing Tax Classification: The product may not have a tax classification assigned in the material master or product master data.
  Tax Code Not Defined: The tax code required for the transaction may not be defined or may not be correctly assigned to the product.
  Inconsistent Tax Configuration: There may be inconsistencies in the tax configuration settings in the SAP system, such as missing tax rates or incorrect tax jurisdiction settings.
  Sales Area Configuration: The sales area (sales organization, distribution channel, and division) may not be properly configured to handle tax calculations.
  Product Not Maintained: The product may not be maintained in the system correctly, leading to missing tax information.
  
  Solutions:
  
  
  Check Product Master Data:
  
  Go to the product master data and ensure that the tax classification is correctly maintained.
  Verify that the product has the necessary tax information filled out.
  
  
  
  Verify Tax Code:
  
  Check if the tax code is defined in the system and is applicable to the product.
  Ensure that the tax code is assigned to the relevant sales area.
  
  
  
  Review Tax Configuration:
  
  Go to the transaction for maintaining tax configuration (e.g., OB40 for tax codes) and ensure that the tax rates are correctly defined.
  Check if the tax jurisdiction is set up correctly.
  
  
  
  Sales Area Settings:
  
  Ensure that the sales area settings are correctly configured to allow for tax calculations.
  Check if the sales organization, distribution channel, and division are properly set up.
  
  
  
  Test with Different Products:
  
  Try processing a different product that is known to have tax entries to see if the issue is specific to a particular product.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any specific notes related to tax configuration and the error message.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like MM03 (Display Material), VK11 (Create Condition), or OB40 (Maintain Tax Codes) to check and maintain relevant data.
  SAP Notes: Look for SAP Notes related to tax configuration and the specific error message for any known issues or patches.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and edit tax-related data.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_PRODUCT_SALES018 error in SAP.