How To Fix CRM_PRODUCT_SALES017 - No tax group found for country & (and region &)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_SALES - Message Class for Package CRM_PRODUCT_SALES

• Message number: 017

• Message text: No tax group found for country & (and region &)

What causes this issue?

You wanted to find a tax group for the country &V1& (and region &V2&)
for a product. However, no tax entry of this kind has been maintained
for the product.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain a tax entry for &V1& (and &V2&) for the product in product
maintenance.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_SALES017 - No tax group found for country & (and region &) ?

  The SAP error message CRM_PRODUCT_SALES017 indicates that there is no tax group defined for a specific country and region combination in the system. This error typically occurs when trying to process sales-related transactions in the SAP CRM system, and it is crucial for tax calculations.
  Cause:
  
  Missing Tax Group Configuration: The primary cause of this error is that the tax group for the specified country and region has not been defined in the system.
  Incorrect Country/Region Data: The country or region data in the master data (like customer or product master) may be incorrect or not aligned with the tax configuration.
  Tax Configuration Not Completed: The tax configuration in the SAP system may not have been fully completed or activated for the specific country/region.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Check Tax Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to Financial Accounting (New) > Tax on Sales/Purchases > Basic Settings > Define Tax Codes.
  Ensure that the tax codes for the relevant country and region are defined and that they are assigned to the appropriate tax groups.
  
  
  
  Define Tax Groups:
  
  In the same IMG path, check if the tax groups are defined for the specific country and region. If not, create the necessary tax groups.
  Ensure that the tax group is correctly assigned to the relevant tax codes.
  
  
  
  Check Master Data:
  
  Review the master data (customer master, product master) to ensure that the country and region fields are correctly populated.
  Make sure that the tax classification in the customer or product master is set correctly.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to see if the error persists.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration steps, refer to SAP documentation or consult with your SAP functional consultant for guidance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like OBYZ (for tax code determination) or OVK1 (for tax group determination) to check and configure tax settings.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to tax configuration for your version of SAP.
  User Roles: Ensure that you have the necessary authorizations to make changes to tax configurations in the system.
  
  By following these steps, you should be able to resolve the CRM_PRODUCT_SALES017 error and ensure that the tax group is correctly defined for the specified country and region.