How To Fix CRM_PRODUCT_SALES014 - Sales unit & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_SALES - Message Class for Package CRM_PRODUCT_SALES

• Message number: 014

• Message text: Sales unit & does not exist

What causes this issue?

You have tried to assign the material the sales unit &V1&. However,
this unit of measure has not been defined as an alternative unit of
measure for this material and cannot be derived from another unit of
measure defined for this material.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_SALES014 - Sales unit & does not exist ?

  The SAP error message CRM_PRODUCT_SALES014 indicates that the sales unit specified for a product does not exist in the system. This error typically occurs in the context of sales order processing, product master data, or when trying to create or modify sales-related documents in SAP CRM.
  Cause:
  
  Missing Sales Unit: The sales unit for the product has not been defined in the product master data.
  Incorrect Configuration: The sales unit may have been incorrectly configured or deleted.
  Data Inconsistency: There may be inconsistencies in the data between the product master and the sales order or document being processed.
  Unit of Measure (UoM) Issues: The unit of measure used in the sales order may not match the units defined in the product master.
  
  Solution:
  
  
  Check Product Master Data:
  
  Go to the product master data in SAP (transaction code CRMD_ORDER or MM03 for material master).
  Verify that the sales unit is correctly defined for the product in question.
  If the sales unit is missing, you will need to add it.
  
  
  
  Define Sales Units:
  
  If the sales unit does not exist, you can define it in the product master by navigating to the relevant views (like Sales Org Data) and adding the appropriate sales unit.
  
  
  
  Review Unit of Measure Settings:
  
  Ensure that the unit of measure settings are correctly configured in the system. This can be done in the material master or product master data.
  Check if the sales unit is defined in the relevant unit of measure tables.
  
  
  
  Check for Data Consistency:
  
  Ensure that there are no inconsistencies in the data. You may need to run consistency checks or reports to identify any discrepancies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for more detailed instructions on managing product master data and sales units.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  MM03 - Display Material
  CRMD_ORDER - CRM Order Management
  MM02 - Change Material
  
  
  Unit of Measure Configuration: You can configure units of measure in the SAP system through the customizing settings (transaction code SPRO).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the CRM_PRODUCT_SALES014 error and ensure that the sales unit is correctly defined for your products in SAP.