How To Fix CRM_PRODUCT_PROPOSAL024 - No item proposals from past orders were found in the defined time range

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_PROPOSAL -

• Message number: 024

• Message text: No item proposals from past orders were found in the defined time range

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_PROPOSAL024 - No item proposals from past orders were found in the defined time range ?

  The SAP error message CRM_PRODUCT_PROPOSAL024 indicates that the system could not find any item proposals from past orders within the specified time range. This error typically occurs in the context of CRM (Customer Relationship Management) when trying to retrieve product proposals based on historical data.
  Cause:
  
  Time Range Configuration: The time range defined in the system for retrieving past order proposals may be too narrow, leading to no results being found.
  No Historical Data: There may not be any historical orders or proposals available for the customer or product in question.
  Data Deletion: Historical data might have been archived or deleted, which can lead to the absence of proposals.
  Incorrect Filters: The filters applied in the search criteria may be too restrictive, preventing any results from being returned.
  User Authorization: The user may not have the necessary authorizations to view the historical data.
  
  Solution:
  
  Adjust Time Range: Review and possibly extend the time range for which the system is searching for past orders. This can be done in the configuration settings or during the proposal search.
  Check Historical Data: Verify if there are any historical orders or proposals for the customer or product. If not, consider creating some sample data for testing.
  Review Data Archiving: Check if any data archiving policies are in place that might have removed historical data. If necessary, restore the data from archives.
  Modify Search Criteria: Review the search criteria and filters being applied. Ensure they are not overly restrictive and adjust them as needed.
  User Authorization: Ensure that the user has the appropriate authorizations to access the historical data. This may involve checking roles and permissions in the SAP system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_PRODUCT_PROPOSAL, or others that may help in troubleshooting.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for CRM product proposals to understand how the system retrieves historical data and how to configure it properly.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.