How To Fix CRM_PRODUCT_PROPOSAL004 - No products were found for the selected orders

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_PROPOSAL -

• Message number: 004

• Message text: No products were found for the selected orders

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_PROPOSAL004 - No products were found for the selected orders ?

  The SAP error message CRM_PRODUCT_PROPOSAL004 indicates that no products were found for the selected orders in the context of product proposals or recommendations. This error typically arises in the SAP Customer Relationship Management (CRM) module when attempting to generate product proposals based on existing orders, but the system cannot find any associated products.
  Causes:
  
  
  No Products Associated with Orders: The selected orders may not have any products linked to them. This could happen if the orders were created without specifying any products.
  
  
  Incorrect Order Selection: The orders selected for generating product proposals may not be valid or may not meet the criteria for product proposals.
  
  
  Data Inconsistencies: There may be inconsistencies or missing data in the master data records for products or orders.
  
  
  Configuration Issues: The system configuration for product proposals may not be set up correctly, leading to the inability to retrieve products.
  
  
  Authorization Issues: The user may not have the necessary authorizations to view or access the products associated with the orders.
  
  
  Solutions:
  
  
  Check Order Details: Review the selected orders to ensure that they have products associated with them. You can do this by checking the order items in the order management screen.
  
  
  Validate Product Master Data: Ensure that the product master data is correctly maintained and that the products are active and available for the relevant sales area.
  
  
  Review Selection Criteria: Make sure that the selection criteria used to generate product proposals are correct and that they align with the existing orders.
  
  
  Configuration Review: If you have access, check the configuration settings related to product proposals in the CRM system. Ensure that the necessary settings are in place to allow for product proposal generation.
  
  
  User Authorizations: Verify that the user has the appropriate authorizations to access the products and orders. If not, consult with your SAP security team to adjust the authorizations.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  
  
  Testing in a Sandbox Environment: If possible, replicate the issue in a sandbox environment to test different scenarios and configurations without affecting the production system.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for order management and CRMD_ORDERADM_H for order administration.
  SAP Documentation: Refer to the official SAP documentation for CRM product proposals for detailed information on configuration and usage.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP support team or consult with an SAP expert for further investigation.