How To Fix CRM_PRODUCT_I421 - Product &1 has sales status &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_I - Product Data Message Class

• Message number: 421

• Message text: Product &1 has sales status &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_I421 - Product &1 has sales status &2 ?

  The SAP error message CRM_PRODUCT_I421 indicates that a product (identified by &1) has a sales status of &2, which typically means that the product is not available for sales transactions in the system. This can occur for various reasons, such as the product being inactive, not released for sales, or having some other restriction.
  Cause:
  
  Inactive Product: The product may be marked as inactive in the system.
  Sales Status: The sales status of the product may be set to a value that prevents it from being sold (e.g., "not released for sales").
  Product Lifecycle: The product may be in a phase of its lifecycle that does not allow for sales (e.g., discontinued).
  Configuration Issues: There may be configuration settings in the system that restrict the product from being sold.
  Missing Master Data: Required master data for the product may be incomplete or missing.
  
  Solution:
  
  Check Product Status: Verify the sales status of the product in the product master data. Ensure that it is set to a status that allows for sales.
  Activate Product: If the product is inactive, activate it in the system.
  Review Product Lifecycle: Check if the product is in a lifecycle phase that allows for sales. If it is discontinued, consider whether it should be reactivated or if a new product should be created.
  Update Master Data: Ensure that all necessary master data for the product is complete and correctly configured.
  Consult Configuration: Review the configuration settings related to product sales in the system to ensure there are no restrictions in place.
  Check Authorizations: Ensure that the user has the necessary authorizations to sell the product.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, MM02, or MM03 to check and update product details.
  Documentation: Refer to SAP documentation or help files for more detailed information on product status and lifecycle management.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.