How To Fix CRM_PRODUCT_I420 - Product &1 has sales status &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_I - Product Data Message Class

• Message number: 420

• Message text: Product &1 has sales status &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_I420 - Product &1 has sales status &2 ?

  The SAP error message CRM_PRODUCT_I420 indicates that a product (identified by &1) has a sales status of &2, which typically means that the product is not available for sales activities in the system. This error can occur in various scenarios, such as when trying to create a sales order, quotation, or any other sales-related document involving the product.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Product Status: The product may be set to a status that restricts it from being sold. Common statuses include "Blocked," "Inactive," or "Not for Sale."
  Sales Organization Settings: The product may not be assigned to the relevant sales organization or distribution channel.
  Master Data Issues: There may be missing or incorrect master data related to the product, such as pricing, availability, or sales area data.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Product Status:
  
  Go to the product master data in the SAP CRM system.
  Verify the sales status of the product. If it is blocked or inactive, you may need to change it to an active status.
  
  
  
  Review Sales Organization Assignment:
  
  Ensure that the product is assigned to the correct sales organization and distribution channel.
  You can check this in the product master data under the sales area data.
  
  
  
  Update Master Data:
  
  Ensure that all necessary master data is complete and accurate. This includes pricing, availability, and any other relevant information.
  If the product is new, ensure that it has been fully set up in the system.
  
  
  
  Consult with Your SAP Administrator:
  
  If you do not have the necessary permissions to change the product status or master data, consult with your SAP administrator or the person responsible for product management in your organization.
  
  
  
  Check for Custom Logic:
  
  If your organization has custom logic or enhancements in place, ensure that there are no additional restrictions being applied to the product that could affect its sales status.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER for sales order management or MM03 for material master data to check the product details.
  Documentation: Refer to SAP Help documentation for more details on product master data management and sales status implications.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary changes to resolve it.