How To Fix CRM_PRODUCT_I311 - More than one product GUID exists for product number &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_I - Product Data Message Class

• Message number: 311

• Message text: More than one product GUID exists for product number &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_I311 - More than one product GUID exists for product number &1 ?

  The SAP error message CRM_PRODUCT_I311 indicates that there is a conflict in the system where more than one product GUID (Globally Unique Identifier) exists for a single product number. This typically occurs in the SAP Customer Relationship Management (CRM) module when the system is trying to retrieve or process a product based on its product number, but finds multiple entries associated with that number.
  Cause:
  
  Data Duplication: The most common cause is that there are duplicate entries in the product master data. This can happen due to incorrect data uploads, manual entry errors, or issues during data migration.
  Inconsistent Data: If the product data was imported from different sources or systems, inconsistencies may arise, leading to multiple GUIDs for the same product number.
  Configuration Issues: Sometimes, configuration settings in the CRM system may lead to improper handling of product data.
  
  Solution:
  
  
  Identify Duplicates: Use transaction codes like SE16 or SE11 to query the relevant database tables (e.g., CRMD_ORDERADM_H, CRMD_ORDERADM_I, or CRMD_ORDER_INDEX) to find all entries for the product number in question. Look for multiple GUIDs associated with the same product number.
  
  
  Data Cleanup: Once duplicates are identified, you will need to decide which entries to keep and which to delete or merge. This may involve:
  
  Deleting the duplicate entries if they are not needed.
  Merging data if there are differences in attributes that need to be preserved.
  
  
  
  Data Validation: After cleaning up the data, ensure that the product master data is validated to prevent future occurrences. Implement checks during data entry or uploads to catch duplicates early.
  
  
  Consult Documentation: Review SAP documentation or consult with your SAP support team for specific guidelines on handling product data and ensuring data integrity.
  
  
  Testing: After making changes, test the system to ensure that the error no longer occurs and that the product can be processed correctly.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for product management in SAP CRM, such as:
  
  CRMD_ORDER for managing orders.
  CRMD_ORDERADM_H for accessing order header data.
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  
  
  Data Governance: Consider implementing data governance practices to maintain the integrity of product data in the future. This may include regular audits, data quality checks, and user training.
  
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.