How To Fix CRM_PRODUCT_I311 - More than one product GUID exists for product number &1

CRM_PRODUCT_I311 - Overview

• Message type: E = Error

• Message class: CRM_PRODUCT_I - Product Data Message Class

• Message number: 311

• Message text: More than one product GUID exists for product number &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_I311 - More than one product GUID exists for product number &1 ?

  The SAP error message CRM_PRODUCT_I311 indicates that there is a conflict in the system where more than one product GUID (Globally Unique Identifier) exists for a single product number. This typically occurs in the SAP Customer Relationship Management (CRM) module when the system is trying to retrieve or process a product based on its product number, but finds multiple entries associated with that number.
  
  Cause:
  
  Data Duplication: The most common cause is that there are duplicate entries in the product master data. This can happen due to incorrect data uploads, manual entry errors, or issues during data migration.
  Inconsistent Data: If the product data was imported from different sources or systems, inconsistencies may arise, leading to multiple GUIDs for the same product number.
  
  Configuration Issues: Sometimes, configuration settings in the CRM system may lead to improper handling of product data.
  
  
  Solution:
  
  
  Identify Duplicates: Use transaction codes like SE16 or SE11 to query the relevant database tables