How To Fix CRM_PRODUCT_FINANCE138 - No entry for device class &1, useful life &2, distribution chain &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_FINANCE - Message Class for CRM_PRODUCT_FINANCE Development Class

• Message number: 138

• Message text: No entry for device class &1, useful life &2, distribution chain &3 &4

What causes this issue?

The entry for device class &v1&, useful life &v2&, distribution channel
&v3& &v4& is not available in Customizing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Add the missing entry in Customizing for <ZK>Leasing and Asset
Management</> under <ZK>Financing Product -> Define Device Classes</> or
change the entry to an existing value.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_FINANCE138 - No entry for device class &1, useful life &2, distribution chain &3 &4 ?

  The SAP error message CRM_PRODUCT_FINANCE138 indicates that there is no entry found for a specific combination of device class, useful life, and distribution chain in the system. This error typically arises in the context of product master data or when dealing with financial aspects of product management in SAP CRM.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the required configuration for the specified device class, useful life, and distribution chain has not been set up in the system.
  Incorrect Data Entry: There may be a typo or incorrect data entry in the fields related to device class, useful life, or distribution chain.
  Master Data Issues: The relevant master data for the product may not be fully maintained or may be inconsistent.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings in SAP and verify that the necessary entries exist for the specified device class, useful life, and distribution chain.
  You can check the configuration in transaction codes like SPRO (SAP Project Reference Object) and navigate to the relevant sections for product and financial data.
  
  
  
  Maintain Master Data:
  
  Ensure that the product master data is complete and correctly maintained. You can use transaction codes like MM01 (Create Material) or MM02 (Change Material) to check and update the product details.
  Verify that the device class and useful life are correctly assigned to the product.
  
  
  
  Review Distribution Chain:
  
  Check if the distribution chain is correctly defined and active in the system. You can use transaction codes like OVX5 to check the distribution chain settings.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to product finance and master data management for additional guidance on the specific configuration needed.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM01, MM02, SPRO, and OVX5 for managing materials and configurations.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that you have the necessary authorizations to view and modify the relevant master data and configuration settings.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary changes to resolve it.