How To Fix CRM_PRIDOC_COM402 - Pricing type could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRIDOC_COM - Pricing Call

• Message number: 402

• Message text: Pricing type could not be determined

What causes this issue?

No entries could be determined for the pricing type for in the pricing
procedure parameter &V1& and object name &V2&.
The entry is missing in Customizing.

System Response

The system does not carry out changes to the document &V2& when using
the pricing procedure &V1&.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRIDOC_COM402 - Pricing type could not be determined ?

  The SAP error message CRM_PRIDOC_COM402 ("Pricing type could not be determined") typically occurs in the context of pricing determination in SAP CRM (Customer Relationship Management) when the system is unable to identify the appropriate pricing type for a transaction. This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  
  Missing or Incorrect Configuration: The pricing procedure may not be correctly configured in the system. This includes missing condition records or incorrect settings in the pricing procedure.
  
  
  Pricing Type Not Defined: The pricing type that is expected for the transaction may not be defined in the system.
  
  
  Document Type Issues: The document type being used may not be linked to a valid pricing procedure.
  
  
  Sales Area Configuration: The sales area (Sales Organization, Distribution Channel, Division) may not be properly set up, leading to issues in pricing determination.
  
  
  Condition Records: There may be missing condition records for the relevant pricing conditions, which are necessary for the pricing procedure to function correctly.
  
  
  Master Data Issues: Problems with master data, such as customer master or material master records, can also lead to this error.
  
  
  Solutions:
  
  
  Check Pricing Procedure Configuration:
  
  Go to the transaction code SPRO and navigate to the relevant configuration for pricing procedures.
  Ensure that the pricing procedure is correctly assigned to the document type and sales area.
  
  
  
  Review Condition Records:
  
  Use transaction code VK11 to check if the necessary condition records exist for the pricing conditions used in the pricing procedure.
  If records are missing, create them as needed.
  
  
  
  Verify Document Type Settings:
  
  Ensure that the document type being used is correctly configured to use the appropriate pricing procedure.
  
  
  
  Check Sales Area Configuration:
  
  Verify that the sales area is correctly set up and linked to the pricing procedure.
  
  
  
  Examine Master Data:
  
  Check the customer master and material master records to ensure that they are complete and correctly configured.
  
  
  
  Debugging:
  
  If the issue persists, consider using the debugging tools in SAP to trace the pricing determination process and identify where it fails.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPRO: Customizing settings
  VK11: Create condition records
  VK12: Change condition records
  VK13: Display condition records
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on pricing procedures and condition records.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on resolving this error.
  
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary changes to resolve it. If the problem continues, consider reaching out to your SAP support team for further assistance.