How To Fix CRM_PRIDOC_COM401 - Pricing procedure could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRIDOC_COM - Pricing Call

• Message number: 401

• Message text: Pricing procedure could not be determined

What causes this issue?

No pricing procedure could be determined for the parameters sale
organization &V1&, distribution channel/division &V2&, customer pricing
procedure &V3& and document pricing procedure &V4&.
The entry is missing in Customizing.

System Response

The system cannot implement pricing.

How to fix this error?

Maintain the entry in Customizing.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRIDOC_COM401 - Pricing procedure could not be determined ?

  The SAP error message "CRM_PRIDOC_COM401 Pricing procedure could not be determined" typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to determine the appropriate pricing procedure for a transaction. This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  
  Missing or Incorrect Configuration: The pricing procedure may not be configured correctly in the system. This includes missing entries in the pricing procedure determination table or incorrect assignment of pricing procedures to sales areas.
  
  
  Sales Area Not Defined: The sales area (which consists of the sales organization, distribution channel, and division) may not be defined correctly in the system.
  
  
  Customer Master Data Issues: The customer master data may not have the necessary information, such as the pricing group or sales area, which is required for pricing determination.
  
  
  Condition Records: There may be missing condition records for the pricing procedure, which are necessary for the pricing to be calculated.
  
  
  Document Type Issues: The document type being used may not be linked to a pricing procedure in the configuration.
  
  
  Inconsistent Data: There may be inconsistencies in the data that prevent the system from determining the pricing procedure.
  
  
  Solutions:
  
  
  Check Pricing Procedure Configuration:
  
  Go to the transaction code SPRO and navigate to the relevant configuration for pricing procedures.
  Ensure that the pricing procedure is correctly defined and assigned to the relevant sales area.
  
  
  
  Verify Sales Area:
  
  Ensure that the sales area is correctly defined and that the necessary master data is maintained for the sales organization, distribution channel, and division.
  
  
  
  Review Customer Master Data:
  
  Check the customer master data (transaction code XD03 for general data or VD03 for sales area data) to ensure that the pricing group and sales area are correctly maintained.
  
  
  
  Check Condition Records:
  
  Use transaction code VK13 to check if the necessary condition records for the pricing procedure exist and are active.
  
  
  
  Document Type Configuration:
  
  Verify that the document type being used is correctly linked to a pricing procedure in the configuration.
  
  
  
  Debugging:
  
  If the issue persists, consider using the debugging tools in SAP to trace the pricing determination process and identify where it fails.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO (Customizing Implementation Guide)
  VK13 (Display Condition Records)
  XD03 (Display Customer Master)
  VD03 (Display Customer Master - Sales Area)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to pricing procedure determination.
  
  
  Documentation: Review SAP documentation on pricing procedures and their configuration for a deeper understanding of how they work.
  
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.