How To Fix CRM_POOL_LINK_API110 - Billing plans are not synchronous

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_POOL_LINK_API - Messages API Pool Linkage

• Message number: 110

• Message text: Billing plans are not synchronous

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_POOL_LINK_API110 - Billing plans are not synchronous ?

  The SAP error message "CRM_POOL_LINK_API110: Billing plans are not synchronous" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is a mismatch or inconsistency between billing plans in the CRM system and the corresponding billing plans in the connected system (such as SAP ERP).
  Cause:
  
  Inconsistent Billing Plans: The billing plans in the CRM system do not match those in the connected ERP system. This can happen if changes were made in one system without corresponding updates in the other.
  Data Synchronization Issues: There may be issues with data synchronization between the CRM and ERP systems, leading to discrepancies in billing plan data.
  Configuration Issues: Incorrect configuration settings in either the CRM or ERP system can lead to this error.
  Custom Development: If there are custom developments or enhancements in the billing process, they may not be aligned between the systems.
  
  Solution:
  
  Check Billing Plans: Verify the billing plans in both the CRM and ERP systems to ensure they are consistent. Look for any discrepancies in the billing plan types, dates, or other relevant fields.
  Synchronize Data: If discrepancies are found, synchronize the billing plans between the two systems. This may involve updating the billing plans in one system to match the other.
  Review Configuration: Check the configuration settings related to billing plans in both systems. Ensure that they are set up correctly and consistently.
  Use Transaction Codes: Utilize relevant transaction codes (like CRMD_ORDER for CRM) to analyze and manage billing plans.
  Check for Custom Code: If there are custom developments, review the code to ensure it handles billing plans correctly and is consistent across systems.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error or provide guidance on resolving it.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and ERP for detailed information on billing plans and their configuration.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it involves complex configurations or custom developments.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.