How To Fix CRM_POOL_LINK_API109 - Error checking synchronicity of the billing plans

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_POOL_LINK_API - Messages API Pool Linkage

• Message number: 109

• Message text: Error checking synchronicity of the billing plans

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_POOL_LINK_API109 - Error checking synchronicity of the billing plans ?

  The SAP error message CRM_POOL_LINK_API109, which indicates an issue with checking the synchronicity of billing plans, typically arises in the context of SAP Customer Relationship Management (CRM) and its integration with other modules, such as SAP ERP or SAP S/4HANA. This error can occur during processes that involve billing plans, such as creating or updating sales orders, service orders, or contracts.
  Cause:
  The error can be caused by several factors, including:
  
  
  Inconsistent Data: There may be inconsistencies in the billing plan data between the CRM and ERP systems. This can happen if the billing plans are not synchronized properly.
  
  
  Configuration Issues: Incorrect configuration settings in the billing plan or related master data can lead to this error.
  
  
  Missing or Incorrect Master Data: If the relevant master data (like customer master, material master, etc.) is incomplete or incorrect, it can cause synchronization issues.
  
  
  Integration Issues: Problems in the middleware or integration layer (like SAP PI/PO or SAP Cloud Platform Integration) can lead to data not being transferred correctly between systems.
  
  
  Custom Code: If there are custom enhancements or modifications in the billing plan logic, they might not handle certain scenarios correctly, leading to this error.
  
  
  Solution:
  To resolve the CRM_POOL_LINK_API109 error, you can take the following steps:
  
  
  Check Data Consistency:
  
  Verify that the billing plans in both the CRM and ERP systems are consistent. Look for any discrepancies in the billing plan details.
  
  
  
  Review Configuration:
  
  Check the configuration settings for billing plans in both systems. Ensure that all necessary settings are correctly configured.
  
  
  
  Validate Master Data:
  
  Ensure that all relevant master data is complete and accurate. This includes customer data, material data, and any other related master data.
  
  
  
  Monitor Integration:
  
  If you are using middleware for integration, check the logs for any errors or warnings that might indicate issues with data transfer.
  
  
  
  Debug Custom Code:
  
  If there are custom enhancements, debug the code to identify any logic that might be causing the error. Ensure that the custom code adheres to the standard processes.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or patches that might address this specific error. There may be known issues and fixes provided by SAP.
  
  
  
  Test in a Development Environment:
  
  If possible, replicate the issue in a development or test environment to analyze the root cause without affecting production data.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs and steps to reproduce the issue.
  
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE80 (Object Navigator) or SE37 (Function Module) to analyze the function module related to the error.
  SAP Documentation: Review the official SAP documentation for CRM billing plans and integration scenarios for more detailed information.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_POOL_LINK_API109 error.