How To Fix CRM_PAYPLAN027 - The payment form cash on delivery was derived from payer &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PAYPLAN - Messages of Payment Plan Set

• Message number: 027

• Message text: The payment form cash on delivery was derived from payer &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PAYPLAN027 - The payment form cash on delivery was derived from payer &1 ?

  The SAP error message CRM_PAYPLAN027 indicates that there is an issue with the payment form "cash on delivery" (COD) being derived from a specific payer. This error typically arises in the context of payment processing within the SAP Customer Relationship Management (CRM) module, particularly when dealing with payment plans or billing documents.
  Cause:
  
  Payer Configuration: The payer (customer) may not be configured correctly to allow cash on delivery as a payment method. This could be due to missing settings in the customer master data or payment terms.
  Payment Method Restrictions: The payment method "cash on delivery" may not be allowed for the specific payer due to company policies or settings in the system.
  Inconsistent Data: There may be inconsistencies in the data related to the payer or the payment method, such as missing or incorrect entries in the relevant tables.
  Custom Logic: If there are custom enhancements or logic implemented in the system, they may be affecting the derivation of the payment method.
  
  Solution:
  
  
  Check Customer Master Data: Review the customer master data for the payer in question. Ensure that the payment method "cash on delivery" is allowed and properly configured.
  
  Transaction Code: XD03 (Display Customer) or VD03 (Display Customer - Sales Area).
  
  
  
  Review Payment Terms: Verify the payment terms associated with the payer. Ensure that they allow for cash on delivery as a payment option.
  
  Transaction Code: OBB8 (Define Payment Terms).
  
  
  
  Payment Method Configuration: Check the configuration of the payment method in the system to ensure that it is set up correctly for cash on delivery.
  
  Transaction Code: OBPM1 (Define Payment Methods for Company Code).
  
  
  
  Consult Custom Logic: If there are any custom developments or enhancements in your SAP system, consult with your ABAP developers or SAP Basis team to check if any custom logic is affecting the payment method derivation.
  
  
  Testing: After making any changes, perform a test transaction to see if the error persists. 
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message. You can search for notes in the SAP Support Portal.
  
  
  Related Information:
  
  Documentation: Review SAP documentation related to payment processing and payment methods in CRM.
  Transaction Codes: Familiarize yourself with relevant transaction codes for customer master data and payment method configuration.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.