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Message type: E = Error
Message class: CRM_PAYCARD_AUTH -
Message number: 020
Message text: &1 &2 &3 &4
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CRM_PAYCARD_AUTH020
- &1 &2 &3 &4 ?The SAP error message CRM_PAYCARD_AUTH020 typically relates to issues with payment card authorization in the SAP Customer Relationship Management (CRM) system. This error can occur during the processing of payment transactions, particularly when there are problems with the payment card details or the authorization process.
Cause:
The error message CRM_PAYCARD_AUTH020 can be triggered by several factors, including:
- Invalid Payment Card Information: The payment card details (such as card number, expiration date, CVV) may be incorrect or not formatted properly.
- Authorization Failure: The payment card may not be authorized for the transaction amount, or there may be issues with the payment gateway or processor.
- Configuration Issues: There may be misconfigurations in the payment processing settings within the SAP system.
- Network Issues: Temporary network issues could prevent the system from communicating with the payment processor.
- Card Restrictions: The card may have restrictions (e.g., international transactions, daily limits) that prevent the transaction from being processed.
Solution:
To resolve the CRM_PAYCARD_AUTH020 error, you can take the following steps:
- Verify Payment Card Details: Ensure that the payment card information entered is correct and complete. Check for typos or formatting errors.
- Check Authorization Status: Confirm that the payment card is valid and has sufficient funds or credit available for the transaction.
- Review Configuration Settings: Check the configuration settings in the SAP system related to payment processing. Ensure that the payment gateway is correctly set up and that all necessary parameters are configured.
- Test Payment Gateway: If possible, perform a test transaction using the payment gateway to ensure it is functioning correctly.
- Consult Logs: Review the application logs and payment processing logs for any additional error messages or details that could provide insight into the issue.
- Contact Payment Processor: If the issue persists, contact the payment processor or gateway provider for assistance. They may have additional information regarding the authorization failure.
- Check for System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these may resolve known issues.
Related Information:
If the problem continues after following these steps, it may be necessary to escalate the issue to your SAP support team or consult with a technical expert familiar with SAP CRM and payment processing.
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