How To Fix CRM_PAYCARD_AUTH019 - Cannot delete authorization due to a technical error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PAYCARD_AUTH -

• Message number: 019

• Message text: Cannot delete authorization due to a technical error

What causes this issue?

The system was unable to delete the authorization because it could not
connect to the SAP digital payments add-on.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PAYCARD_AUTH019 - Cannot delete authorization due to a technical error ?

  The SAP error message CRM_PAYCARD_AUTH019 indicates that there is a technical issue preventing the deletion of an authorization in the SAP Customer Relationship Management (CRM) system. This error can occur for various reasons, and understanding the cause and potential solutions is essential for resolving the issue.
  Possible Causes:
  
  Database Locking: The authorization record may be locked by another process or user, preventing deletion.
  Data Integrity Issues: There may be inconsistencies or integrity issues in the database that are causing the deletion to fail.
  Authorization Issues: The user may not have the necessary permissions to delete the authorization.
  Technical Errors: There could be underlying technical issues, such as problems with the application server or database connectivity.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might interfere with the standard deletion process.
  
  Solutions:
  
  
  Check for Locks: Use transaction codes like SM12 to check for any locks on the authorization record. If a lock is found, you may need to wait for it to be released or contact the user who has the lock.
  
  
  Review Authorizations: Ensure that the user attempting to delete the authorization has the necessary permissions. You can check this using transaction SU53 to analyze authorization failures.
  
  
  Check for Data Integrity: Use transaction SE11 to check the database table related to the authorization. Look for any inconsistencies or issues that might prevent deletion.
  
  
  System Logs: Check the system logs using transaction SLG1 for any related error messages that might provide more context about the technical error.
  
  
  Debugging: If you have access to debugging tools, you can set breakpoints in the relevant function modules or methods to trace the execution and identify where the error occurs.
  
  
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve the issue.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to check locks), SU53 (to check authorizations), and SLG1 (to view logs).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to CRM and payment card authorizations for any specific guidelines or best practices.
  
  By following these steps, you should be able to diagnose and resolve the CRM_PAYCARD_AUTH019 error effectively.