How To Fix CRM_PAYCARD_AUTH016 - Cannot delete authorization as it is in use

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PAYCARD_AUTH -

• Message number: 016

• Message text: Cannot delete authorization as it is in use

What causes this issue?

You can't delete the authorization as it has been used in a billing
process. You can display the sales orders associated with the
authorization and the payment card in the transaction history.
&SYSTEM_ RESPONSE&

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PAYCARD_AUTH016 - Cannot delete authorization as it is in use ?

  The SAP error message CRM_PAYCARD_AUTH016 indicates that there is an attempt to delete an authorization that is currently in use. This typically occurs in the context of payment card processing within the SAP Customer Relationship Management (CRM) module, where certain authorizations are required for transactions involving payment cards.
  Cause:
  
  Active Transactions: The authorization you are trying to delete is linked to active transactions or processes that are still ongoing.
  Dependencies: There may be dependencies on the authorization from other objects or processes within the system.
  Incorrect Deletion Attempt: The authorization might be incorrectly identified for deletion, or it may not be the right time to delete it.
  
  Solution:
  
  Check Active Transactions: Review any active transactions that may be using the authorization. Ensure that all related processes are completed or canceled before attempting to delete the authorization.
  Identify Dependencies: Use transaction codes like SE11 (Data Dictionary) or SE80 (Object Navigator) to check for any dependencies or references to the authorization in other objects.
  Use the Correct Process: Ensure that you are following the correct procedure for deleting the authorization. This may involve using specific transaction codes or following a defined workflow.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on managing payment card authorizations and the correct steps for deletion.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_UI, or others that may be involved in managing payment card authorizations.
  SAP Notes: Check SAP Notes for any updates or fixes related to this error message. SAP Notes can provide insights into known issues and their resolutions.
  User Roles and Permissions: Ensure that the user attempting to delete the authorization has the necessary permissions to perform this action.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.