How To Fix CRM_PAYCARD_AUTH010 - Incorrect transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PAYCARD_AUTH -

• Message number: 010

• Message text: Incorrect transaction

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PAYCARD_AUTH010 - Incorrect transaction ?

  The SAP error message CRM_PAYCARD_AUTH010: Incorrect transaction typically occurs in the context of payment processing within the SAP Customer Relationship Management (CRM) system, particularly when dealing with credit card transactions. This error indicates that there is an issue with the transaction being processed, which could stem from various causes.
  Possible Causes:
  
  Invalid Transaction Type: The transaction type being used may not be supported or recognized by the payment gateway or processor.
  Incorrect Configuration: There may be misconfigurations in the payment processing settings within SAP CRM or the payment gateway.
  Data Mismatch: The data being sent to the payment processor (such as card details, amounts, etc.) may not match the expected format or values.
  Expired or Invalid Payment Method: The credit card or payment method being used may be expired, invalid, or not authorized for the transaction.
  Network Issues: Temporary network issues or connectivity problems with the payment gateway can also lead to this error.
  Authorization Issues: The transaction may not have the necessary authorization from the payment processor.
  
  Solutions:
  
  Check Transaction Type: Ensure that the transaction type being processed is valid and supported by the payment gateway.
  Review Configuration: Verify the configuration settings in SAP CRM for payment processing. Ensure that all necessary parameters are correctly set up.
  Validate Data: Double-check the data being sent to the payment processor for accuracy and compliance with expected formats.
  Test Payment Method: If possible, test the payment method being used to ensure it is valid and has not expired.
  Check Network Connectivity: Ensure that there are no network issues affecting the connection to the payment gateway.
  Contact Payment Processor: If the issue persists, contact the payment processor for further assistance. They may provide insights into why the transaction is being rejected.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Logs: Review transaction logs in SAP CRM to gather more details about the error and the context in which it occurred.
  Payment Gateway Documentation: Consult the documentation for the payment gateway being used to understand its requirements and limitations regarding transaction types and data formats.
  User Permissions: Ensure that the user attempting the transaction has the necessary permissions to perform payment processing.
  
  If the problem continues after trying the above solutions, it may be beneficial to engage with SAP support or a technical consultant who specializes in SAP CRM and payment processing.