How To Fix CRM_PAG100 - No communication data is available for the business partner

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PAG - Messages for Processing in Development Class CRM_SERVICE_PAG

• Message number: 100

• Message text: No communication data is available for the business partner

What causes this issue?

No communication data is available for the business partners.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Process the communication data in Business Partner maintenance.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PAG100 - No communication data is available for the business partner ?

  The SAP error message "CRM_PAG100 No communication data is available for the business partner" typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to find any communication data (such as email addresses, phone numbers, etc.) for a specified business partner. This can hinder processes that require communication with the business partner.
  Causes:
  
  Missing Communication Data: The most common cause is that the business partner does not have any communication data maintained in the system.
  Incorrect Business Partner Role: The business partner may not have the correct role assigned that allows for communication data to be maintained.
  Data Synchronization Issues: If the business partner data is synchronized from another system (like SAP ERP), there may be issues with the data transfer.
  Authorization Issues: The user may not have the necessary authorizations to view the communication data for the business partner.
  Data Inconsistencies: There may be inconsistencies or errors in the business partner master data.
  
  Solutions:
  
  
  Maintain Communication Data:
  
  Go to the business partner transaction (e.g., BP) and check if the communication data is maintained.
  If not, add the necessary communication data (e.g., email, phone number) for the business partner.
  
  
  
  Check Business Partner Roles:
  
  Ensure that the business partner has the appropriate roles assigned that allow for communication data to be maintained.
  You can check this in the business partner transaction under the "Roles" tab.
  
  
  
  Data Synchronization:
  
  If the business partner data is coming from another system, check the synchronization process to ensure that it is functioning correctly.
  Verify that the data is being transferred properly and that there are no errors in the data transfer logs.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to view and maintain communication data for business partners.
  You may need to consult with your SAP security team to verify and adjust authorizations if necessary.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any inconsistencies in the business partner master data.
  Use transaction codes like BP or SLG1 to check for logs and errors related to business partner data.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  BP - Business Partner Maintenance
  SLG1 - Application Log
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  Documentation: Refer to SAP Help documentation for more details on business partner management and communication data.
  
  By following these steps, you should be able to resolve the "CRM_PAG100 No communication data is available for the business partner" error and ensure that the necessary communication data is available for your business partners in SAP CRM.