How To Fix CRM_ORGMAN502 - Shared memory error during write lock at &1 with error &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 502

• Message text: Shared memory error during write lock at &1 with error &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN502 - Shared memory error during write lock at &1 with error &2 ?

  The SAP error message CRM_ORGMAN502 indicates a shared memory error during a write lock operation. This error typically occurs in the context of the SAP CRM (Customer Relationship Management) system when there is an issue with the shared memory management, particularly when trying to write to a lock object.
  Cause:
  
  Shared Memory Issues: The error can arise due to problems with the shared memory configuration or limits being reached. This can happen if the system is under heavy load or if there are configuration issues.
  Lock Table Issues: If the lock table is full or if there are issues with the lock management, it can lead to this error.
  Database Issues: Problems with the underlying database, such as connectivity issues or resource limitations, can also trigger this error.
  System Configuration: Incorrect configuration of the SAP system parameters related to memory management can lead to this error.
  
  Solution:
  
  Check System Logs: Review the system logs (transaction SM21) for any related errors or warnings that might provide more context about the issue.
  Monitor Shared Memory Usage: Use transaction SMEM to monitor shared memory usage and check if the limits are being reached. If necessary, adjust the shared memory parameters in the instance profile.
  Increase Lock Table Size: If the lock table is full, consider increasing the size of the lock table. This can be done by adjusting the parameter enque/table_size in the instance profile.
  Restart the Application Server: Sometimes, a simple restart of the application server can resolve temporary issues related to shared memory.
  Check for Long-Running Transactions: Identify and resolve any long-running transactions that may be holding locks for an extended period.
  Database Performance: Ensure that the database is performing optimally and that there are no connectivity issues. Check for locks or long-running queries in the database.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: 
  
  SM21 - System Log
  SMEM - Shared Memory Management
  SM12 - Display and Delete Locks
  ST22 - Dump Analysis
  
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on memory management and lock handling in SAP systems.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.