How To Fix CRM_ORGMAN504 - Shared memory buffering is not active for organizational scenarios

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 504

• Message text: Shared memory buffering is not active for organizational scenarios

What causes this issue?

There is no active organizational management scenario in the Customizing
for <ZK>Organizational Management Buffer Setting</>.

System Response

The shared memory object build for the organizational management buffer
will terminate.

How to fix this error?

Activate at least one scenario in Customizing for <LS>Service</> under
<LS>Master Data -> Organizational Management -> Tools</>.
You can also access the Customizing activity using transaction <AB>SM30
</>, view <AB>CRMV_ORG_BUFFER</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN504 - Shared memory buffering is not active for organizational scenarios ?

  The SAP error message CRM_ORGMAN504 indicates that shared memory buffering is not active for organizational scenarios in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system is trying to access organizational data that relies on shared memory buffering, but the necessary configuration is not enabled.
  Cause:
  The primary cause of this error is that the shared memory buffering for organizational management is not activated in the system. This can happen due to various reasons, such as:
  
  Configuration Settings: The shared memory buffering may not have been configured correctly in the system settings.
  System Upgrade or Changes: After an upgrade or changes in the system, the settings might have reverted or not been properly set.
  Missing Authorizations: The user may not have the necessary authorizations to access the shared memory settings.
  
  Solution:
  To resolve the CRM_ORGMAN504 error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to SAP Customizing Implementation Guide > CRM > Master Data > Organizational Management > Define Organizational Management Settings.
  Ensure that the shared memory buffering is activated for the organizational scenarios you are using.
  
  
  
  Activate Shared Memory Buffering:
  
  If it is not activated, you may need to enable it. Look for options related to shared memory settings and ensure they are set to active.
  
  
  
  Check System Parameters:
  
  Use transaction RZ10 to check the instance profile parameters. Look for parameters related to shared memory and ensure they are set correctly.
  
  
  
  Restart the System:
  
  After making changes, it may be necessary to restart the application server for the changes to take effect.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify organizational management settings.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  
  
  Related Information:
  
  Shared Memory Buffering: This is a performance optimization feature in SAP that allows for faster access to frequently used data by storing it in memory rather than fetching it from the database each time.
  Organizational Management: This module in SAP CRM is used to manage organizational structures, roles, and relationships within the organization.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be involved in organizational management.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.